Global Best Practices for Service Operations Excellence
The goal is simple: keep your customers happy and your company profitable.
The challenge is complex: provide a consistent customer experience in a diverse market with continually changing technologies – and still provide the highest quality to stay ahead of your competitors.
The proven solution: World-class organizations use clearly defined operational best practices, strategies, processes, benchmarks, and metrics to meet the challenge and achieve their goals.
The COPC Inc. Solution
Customer Operations Performance Center Inc. (COPC Inc.) provides the service operations training integral at the critical intersection of strategy and execution – your first line management team.
Based on the COPC® Family of Standards, COPC Inc. Best Practices training is designed specifically for the service operations environment with public and dedicated offerings.
Courses are offered for Customer Service Providers (CSPs), buyers of outsourced CSP services where vendor management is critical, as well as Six Sigma and Performance Improvement segments.
Global Best Practices for Service Operations Excellence
Global_Best_Practices_for_Service_Operations_Excellence.pdf
File Size: 2.23 MB
