ACOM Co., Ltd.

Tokyo, Osaka, Sapporo & Hakata, Japan
Using the Framework Release 4.2

Aditro Customer Services

Pitea, Sweden
Recertified Release 4.0
December 2007

Aditya Birla Minacs

Aditya Birla Minacs - Dealer Support, Marketing Support, and Business Resource Center Austin, Texas
Certified Release 4.1
June 2008

Aditya Birla Minacs

Niagara Falls, Ontario, Canada
Certified Release 4.1
June 2008

Aditya Birla Minacs

Aditya Birla Minacs- Marketing Support and Business Resource Center Chatham, Ontario, Canada
Certified Release 4.1
June 2008

Aditya Birla Minacs

Mumbai, India
Recertified Release 4.0
November 2007

Adobe Systems, Inc.

Seattle, Washington
Using the Framework Release 4.2

Aliant Telecom Inc.

Aliant Advanced Queue Halifax, Nova Scotia
Using the Framework Release 4.2

AOL Online India Pvt. Ltd.

Bangalore, India
Certified Release 4.0
December 2007

Apple Computer

Austin, Texas; Sacramento, California; Cork, Ireland
Using the Framework Release 4.2

Arise Virtual Solutions, Inc.

Miramar, Florida
Certification Applied Release 4.1
March 2008

Arvato Direct Services GmbH

Microsoft Businesses including EUF, T&C, RM&BS, P&CS, and MSDN/Technet Gütersloh, Germany
Recertified Release 4.0
October 2007

Atento Argentina

Buenos Aires, Argentina
Certification Applied Release 4.2
May 2005

Bell Mobility

Customer Service Centers Toronto, Ontario & Montreal Quebec, Canada
Using the Framework Release 4.2

Blue Shield of Northeastern New York (HealthNow)

Prestige Albany, New York
Using the Framework Release 4.0

C3

Cairo, Egypt
Certification Applied Release 4.0
December 2006

Cable & Wireless Panama S.A.

Vía España, Panama
Using the Framework

Canon Hongkong Co. Ltd.

Hong Kong, China
Recertified Release 4.1
March 2008

CCW Co., Ltd.

Fujitsu Azby Technical Center, Kanagawa Tokyo, Japan
Recertified Release 4.0
September 2007

China Telecom

Customer Service Center, Guangzhou Branch Guandong Province, China
Certification Applied Release 4.0
August 2007

Citigroup Global Services Limited

Global Consumer Group International: Banking Operations, International Consumer Assets, US Consumer Assets Division, International Collections and Services Division Tamil Nadu, India
Certification Applied Release 4.1

Citigroup Global Services Ltd. (CGSL)

CoE Funds Transfer & Investigations Mumbai, India
Certification Applied Release 4.1
May 2007

Citigroup Global Services Ltd. (CGSL)

Global Cards Operations - Competency Centers: Accounting and Settlements, Disputes and Chargebacks, Query Resolution, Transaction Processing and Account Origination Chennai, India
Certified Release 4.1
April 2008

Citigroup Global Services, Ltd. (CGSL)

Nesco & Nirlon Site Mumbai, India
Recertified Release 4.0
September 2007

Citizens Bank of Canada

Vancouver, B.C. Canada
Certification Applied Release 4.2
January 2007

CJ Garlands & Co. Ltd

CJ Garlands & Co. Ltd Middlesbrough, Hartlepool, and Stockton-on-Tees, United Kingdom
Certified Release 4.1
April 2008

Computer Sciences Corporation (CSC)

Customer Service Centers Chantilly, Virginia & Barbourville, Kentucky
Certification Applied Release 4.1
March 2008

Connexions Loyalty Travel Solutions

Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota
Using the Framework Release 4.2

Contact Center Americas

Bogota, Colombia
Recertified Release 4.1
May 2008

Convergys Corp.

Dealer Support St. John's, NL, Canada
Certified Release 4.2
June 2008

Convergys Corp.

Philippines
Certification Applied Release 4.2
June 2006

Cross Country Automotive Services

Sault Ste. Marie, Ontario & Tucson, Arizona
Certified Release 4.0
December 2007

Datacom

Southeast Asia (M) Sdn Bhd - Microsoft Support Services Kuala Lumpur, Malaysia
Certified Release 4.1
November 2007

Datacom Connect

North Ryde, Australia
Certified Release 4.1
October 2007

Dell Computer Corp.

Austin, Texas
Using the Framework Release 4.2

Dialog Telekom PLC

Dialog Telekom PLC - Enterprise Contact Management Colombo 2, Sri Lanka
Certification Applied Release 4.1
February 2008

eAccess Ltd.

AOL Business Unit Member Services Sales Team Tokyo, Japan
Using the Framework Release 4.2

ECCO

Egypt
Certification Applied Release 4.0
December 2006

EDS - an HP Company

EDS - an HP Company - GM LOBs Buenos Aires, Argentina
Certified Release 4.1
May 2008

EDS - an HP Company

EDS - an HP Company - GM LOBs Nova Scotia, Canada
Recertified Release 4.1
April 2008

Epson Direct Corp.

Nagano Pref., Japan
Certification Applied Release 4.2
January 2007

Etisalat

UAE
Certification Applied Release 4.2
February 2007

Fidelity National Information Services, Inc.

FIS Global Solutions - Telecoms, Decision Solutions, Payment and Mortgage Vertical Mumbai, India
Certified Release 4.0
November 2007

First Data Corp.

FirstData Cono Sur S.A. Buenos Aires, Argentina
Certified Release 4.1

Firstsource Solutions Limited

Paradigm Bldg., Mindspace New Link Rd. Mumbai, India
Certification Applied Release 4.2
February 2007

Firstsource Solutions Limited

Firstsource Solutions Limited - Healthcare & Publishing Chennai, India
Certified Release 4.1
March 2008

Firstsource Solutions Limited

RMZ Ecospace Center Bangalore, India
Recertified Release 4.0
September 2007

General Motors VMO

Customer and Relationship Services (CARS) Organization Detroit, Michigan
VMO Recertified Release 2.1
June 2008

Genesys Conferencing

Reston, Virginia; Denver, Colorado; Croydon, England; Melbourne, Australia
Using the Framework Release 4.2

Genpact

Life and Long Term Care New Business - Front End Operations - Genpact Banking, Financial Services & Insurance Business Vertical Gurgaon, India
Recertified Release 4.1
July 2008

Global Bilgi A.S.

Global Bilgi A.S. - Turkcell Istanbul, Turkey
Certification Applied Release 4.1

Hanbit Microsystems Inc.

Hanbit Microsystems Inc. - MS PSS Seoul, South Korea
Recertified Release 4.1
February 2008

HCL Technologies BPO Services Ltd.

Centers N4 and N5, B-34 Noida, India
Certification Applied Release 4.2
December 2006

HCL Technologies BPO Services Ltd.

Center N3, C-23 Noida, India
Certification Applied Release 4.0
December 2006

HCL Technologies BPO Services Ltd.

Center N4, B-34/3, Sector 59 Noida, India
Recertified Release 4.2
September 2006

HCL Technologies BPO Services Ltd.

Center N1, A 104, Sector 58 Noida, India
Recertified Release 4.0
September 2007

Highmark Medicare Services

Medicare Part A and Part B Provider Contact Center Camp Hill, Pennsylvania
Certified Release 4.1
February 2008

Hitachi Electronics Services Co., Ltd.

Hitachi Solution Support Center Tokyo, Japan
Recertified Release 4.0
November 2007

Hitachi Electronics Services Co., Ltd.

Hitachi Solution Support Center Tokyo, Japan
Recertified Release 4.0
November 2007

IBM

Dealer Support - Argentina Buenos Aires, Argentina
Certified Release 4.1
June 2008

IBM VMO

Customer and Relationship Services (CARS) Organization Detroit, Michigan
VMO Recertified Release 2.1

Infosys BPO Limited

Telecom Vertical - Selected BPO programs in the Infosys Order Entry and Order Validation Vertical Pune, India
Certified Release 4.1
April 2008

Intelenet Global Services

Household Back Office Voice Program Mumbai, India
Recertified Release 4.0
February 2007

Intelenet Global Services Private Limited

Intelenet Global Services Private Limited - TransUnion Mumbai, India
Certified Release 4.1
May 2008

Intelenet Global Services Private Limited

Intelenet Global Services Private Limited - Information Advice Telephony Program, Barclays Business Master Program, Online Banking Program Mumbai, India
Certified Release 4.1
May 2008

Inwoo Tech, Inc.

Inwoo Tech, Inc. - Apple Technical Support Seoul, Korea
Certification Applied Release 4.2

ISS Contact Centers

ISS Contact Centers Assen, The Netherlands
Certification Applied Release 4.2

KPN Contact

KPN Contact - Storingsdienst Eindhoven, The Netherlands
Certification Applied Release 4.1

L. L. Bean, Inc.

Freeport, Maine
Using the Framework Release 4.2

La Fédération des Caisses Desjardins

Montreal, Quebec, Canada
Recertified Release 4.2
January 2008

Lenovo Group (Beijing) Ltd.

Beijing, China
Recertified Release 4.0
January 2008

Levi Strauss & Co.

Eugene, Oregon
Using the Framework Release 4.2

Microsoft Corp.

Microsoft Global Outsourcing (MGO) Procurement and Contracting Services for Microsoft Customer Service and Support- Contact Center Services Redmond, Washington
Recertified Release 2.1
April 2008

Microsoft Corp.

Microsoft North America VMO -Customer Service (CS) and Microsoft Global Operations Redmond, WA
VMO Recertified Release 2.2
April 2008

Minacs

Tier 1 Peterborough, Ontario, Canada
Recertified Release 4.0
December 2007

Minacs - Pickering, Ontario

Pickering, Ontario, Canada
Certification Applied Release 4.1
December 2007

MobileOne Ltd.

Customer Service Centre (Paragon) Retail Service Contact Channel Singapore
Using the Framework Release 4.2

Monster, Inc.

Maynard, Massachusetts
Using the Framework Release 4.2

Movistar Argentina

Buenos Aires, Argentina
Certified Release 4.0
December 2007

Multicanal S.A.

Buenos Aires, Argentina
Using the Framework

Multienlace

Antioquia, Colombia
Certification Applied Release 4.2
June 2006

NCO Group, Inc.

Mendota Heights, Minnesota
Certification Applied Release 4.1
March 2008

NIIT SmartServe Limited

Gurgaon, India
Recertified Release 4.1
April 2008

NIIT SmartServe Ltd.

Orion Program Gurgaon, India
Recertified Release 4.0
March 2007

NIIT SmartServe Ltd.

Jaguar Program Gurgaon, India
Certified Release 4.0
March 2007

Nikko Cordial Securities Inc.

Kiba and Ikebukuro, Japan
Certification Applied Release 4.1
December 2007

NTT Communications Corporation

NTT Communications Corporation - IT Management Services Division Service Desk Chuyodaku, Tokyo
Certification Applied Release 4.1
July 17, 2008

NTT West-Chugoku Corp.

NTTWEST 113 Customer Center Hiroshima, Japan
Recertified Release 4.1
March 2008

NTT West-Kansai Corporation

Osaka Contact Center, COPC Public Group Osaka, Japan
Recertified Release 4.2
April 2007

NTT West-Kyushu Corp.

Fukuoka, Japan
Certified Release 4.0
November 2007

NTT-Neomeit Corp.

Kansai Branch; IT Consultation Center; IP-Related Repair Service Group Akashi, Japan
Certified Release 4.0
October 2007

NTT-Neomeit Corp.

Kansai Branch; IT Consultation Center; Set-up Consultation Group Kobe, Japan
Certified Release 4.0
October 2007

NuevaTel PCS de Bolivia

Bolivia, South America
Certification Applied Release 4.1
June 2008

Online Support

Charlottetown, Prince Edward Island, Canada
Recertified Release 4.1
May 2008

OPITEL

Santo Domingo, Dominican Republic
Using the Framework

PCCW Teleservices

Apple Care China Contact Centre Shanghai, China
Certified Release 4.0
May 2008

Prima S.A.

Buenos Aires, Argentina
Using the Framework

Raya Contact Center

6th of October City, Egypt
Certified Release 4.0
November 2007

Rogers Wireless, Inc.

Toronto, Ontario, Canada; Montreal, Quebec, Canada
Using the Framework Release 4.2

Seguros Caracas de Liberty Mutual CA Insurance Co.

Caracas, Venezuela
Using the Framework Release 4.2

SNT Nederland B.V.

SNT Nederland B.V. Postbank Telefoonbank The Netherlands
Certified Release 4.1
March 2008

Softway Contact Center

Softway Jundiai São Paulo, Brazil
Using the Framework

Sony Corporation of Hong Kong Limited

Sony Hong Kong Contact Centre Kowloon, Hong Kong
Recertified Release 4.1
March 2008

Sony Customer Service (Japan) Inc.

Sony Customer Information Center and Aiwa Customer Information Center Fujisawa-shi, Kanagawa Japan
Recertified Release 4.1
July 2008

Standard Chartered Bank

Singapore
Using the Framework

Teleperformance Hellas

Teleperformance Hellas - Apple Program Athens, Greece
Certification Applied Release 4.1

Teleperformance Mexico

Site Monterrey 1, ATT Central Region Monterrey, Mexico
Recertified Release 4.1
January 2008

Teleperformance Nordic AB

Teleperformance Nordic AB - Apple Program Stockholm, Sweden
Certification Applied Release 4.1

The Trinidad and Tobago Telephone Company

Telecommunications Services West Indies, Trinidad and Tobago
Using the Framework Release 4.2

Tokio Marine & Nichido Communications Co., Ltd.

Tokio Marine & Nichido Communications Co., Ltd.- Tokyo Help Desk Center Super Insurance & Super Business Insurance Groups Tokyo, Japan
Recertified Release 4.1
April 2008

Transcom

Vordingborg, Denmark
Recertified Release 4.2
November 2007

Transcom

Transcom Karlskoga, Sweden
Certification Applied Release 4.2

TransCosmos C.R.M. Okinawa

Technical Support 3-11 Okinawa-ken, Japan
Certification Applied Release 4.0
September 2007

TransCosmos Inc.

MCM Center Umeda Daiichi Technical Support Center 1 Osaka, Japan
Certification Applied Release 4.0
September 2007

TransWorks Information Services Ltd.

Monster Bangalore, India
Certification Applied Release 4.1
October 2007

Trend Micro Inc.

Trand Labo Japan, Enterprise Support Center Tokyo, Japan
Using the Framework Release 4.2

twenty4help Dortmund Microsoft Program

Dortmund, Germany
Certified Release 4.0
September 2007

twenty4help Knowledge Service GmbH Goerlitz & twenty4help Knowledge Service Sp. zo.o.

Goerlitz (Germany) and Zgorzelec (Poland)
Recertified Release 4.1
May 2007

UWV KCC

The Netherlands
Certified Release 4.0
October 2007

VADS Berhad (Celcom Call Center)

Kuala Lumpur, Malaysia
Certified Release 4.0
September 2007

Verizon International Teleservices

Santo Domingo, Dominican Republic
Using the Framework

VMC Consulting

Toronto, Ontario, Canada
Certification Applied Release 4.1
March 2008

Xceed Contact Center

Cairo, Egypt
Recertified Release 4.1
December 2007