Aditya Birla Minacs

Bangalore, India
CSP Applied for Certification
Release 4.2
November 2009

Aditya Birla Minacs

Niagara Falls, Ontario, Canada
CSP Recertified
Release 4.2
June 2010

Aditya Birla Minacs

Peterborough, Ontario, Canada
CSP Recertified
Release 4.2
November 2009

Aegis BPO Services Ltd. (formerly AOL Online India)

ITPL Site
Bangalore, India
CSP Recertified
Release 4.1
December 2008

Allus Global BPO Center

Bancolombia
Medellin, Colombia
CSP Certified
Release 4.2
January 2010

Apple Computer

Austin, Texas; Sacramento, California; Cork, Ireland
Using the CSP Framework

Arvato direct services GmbH

Microsoft T&C
Szczecin, Poland
CSP Process Certified to Item 2.4 - Transaction Monitoring
CSP Process Certified to Item 4.2 - End User Satisfaction & Dissatisfaction
Release 4.4
August 2010

Atento Argentina

Movistar Cater, McDonalds and Nokia
Buenos Aires, Argentina
CSP Recertified
Release 4.2
December 2009

BDO Esnad

Contact Center Services
Cairo, Egypt
CSP Applied for Certification
Release 4.3
October 2009

Blue Shield of Northeastern New York (HealthNow)

Prestige
Albany, New York
Using the CSP Framework

C3 The Call Center Company

Renault, Kia, BAG, Cinnabon, Chipsy, Pepsi, Abu Ghali & Brilliance
Maadi, Cairo, Egypt
CSP Certified
Release 4.2
October 2009

Cable & Wireless Panama S.A.

Vía España, Panama
Using the CSP Framework

Cablevision S.A. Televentas

Buenos Aires, Argentina
Using the CSP Framework

Canon Customer Support Inc.

Makuhari, Akita, Sapporo, Fukuoka
Chiba, Japan
CSP Applied for Certification
Release 4.4
August 2010

Canon Hongkong Co. Ltd.

Hong Kong, SAR China
CSP Recertified
Release 4.3
April 2010

Connexions Loyalty Travel Solutions

Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota
Using the CSP Framework

Contact Center Americas

Bogota, Colombia
CSP Recertified
Release 4.1
May 2009

Cross Country Automotive Services

GM Roadside Assistance
Sault Ste. Marie, Ontario and Tucson, Arizona
CSP Recertified
Release 4.2
November 2009

Data Network Center Corp.

SkyperfectTV Customer Support Center
Yokohama, Japan
CSP Applied for Certification
Release 4.3
September 2009

Datacom

Kuala Lumpur, Malaysia
CSP Recertified
Release 4.2
November 2009

Datacom Connect

North Ryde, Australia
CSP Recertified
Release 4.2
November 2009

Dialog Telekom PLC

Enterprise Contact Management (ECM)
Colombo 2, Sri Lanka
CSP Certified
Release 4.2
December 2009

ECCO (Egyptian Contact Center Operator)

Local Call Centers
Cairo, Egypt
CSP Recertified
Release 4.3
May 2010

Entel Call Center

Santiago, Chile
CSP Applied for Certification
Release 4.3
April 2008

Etisal International

Cairo, Egypt
CSP Applied for Certification
Release 4.3
November 2009

Etisalat

Customer Care Center
Dubai, United Arab Emirates
CSP Certified
Release 4.3
October 2009

Excelior

Box Hill & Robina
Varsity Lakes, Australia
CSP Applied for Certification
Release 4.3
October 2009

Fidelity National Information Services, Inc.

FIS Global Solutions - Telecoms, Decision Solutions, Payment and Mortgage Vertical
Mumbai, India
CSP Recertified
Release 4.1
February 2010

Firstsource Solutions Limited

Pritech Center
Bangalore, India
CSP Recertified
Release 4.2
July 2009

Firstsource Solutions Limited

Non Media and Entertainment, RMZ Ecospace Center
Bangalore, India
CSP Recertified
Release 4.1
September 2009

Firstsource Solutions Limited

Healthcare & Publishing
Chennai, India
CSP Recertified
Release 4.2
April 2010

General Motors VMO

Customer and Relationship Services (CARS) Organization
Detroit, Michigan
Using the VMO Framework

Genpact

Life and Long Term Care New Business - Front End Operations - Genpact Banking, Financial Services & Insurance Business Vertical
Gurgaon, India
Recertified
Release 4.1
July 2008

GoExcellent AB

Microsoft, Nokia and Electrolux Programs
Pitea, Sweden
CSP Recertified
Release 4.2
December 2009

Harte-Hanks Inc.

Austin, Texas
CSP Process Certification to Item 2.3 - Corrective Actions & Continuous Improvement
Release 4.2
April 2009

Highmark Medicare Services

Part A and Part B Provider Contact Center
Camp Hill, Pennsylvania
CSP Recertified
Release 4.2
February 2010

Hitachi Electronics Services Co., Ltd.

Hitachi Solution Support Center
Tokyo & Osaka, Japan
CSP Recertified
Release 4.1
November 2009

IBM Asia Pacific Delivery Center

Apple Care Support
Brisbane, Australia
CSP Certified
Release 4.3
February 2010

IBM CarePort

Apple Care Support
Daleville, Indiana
CSP Certified
Release 4.2
December 2009

Intelenet Global Services Private Ltd.

TransUnion, Barclays Business Master Program, Online Banking Program
Mumbai, India
CSP Recertified
Release 4.2
July 2009

Intelenet Global Services Pvt. Ltd.

National Rail Enquiry (NRE)
Mumbai, India
CSP Certified
Release 4.2
November 2009

Intelenet Global Services Pvt. Ltd.

Barclays Asset and Sales Finance (BASF) and Commercial Banking (CB)
Chennai, India
CSP Certified
Release 4.2
November 2009

Intelenet Global Services Pvt. Ltd.

Standard Life Healthcare (SLH) and Kinetic Concepts Inc. (KCI)
Mumbai, India
CSP Certified
Release 4.2
November 2009

InterGlobe Technologies

Gurgaon, India
CSP Certified
Release 4.3
February 2010

KPN Contact

Consumer Helpdesk, Storingsdienst
Eindhoven, The Netherlands
CSP Recertified
Release 4.2
November 2009

L. L. Bean, Inc.

Freeport, Maine
Using the CSP Framework

La Fédération des Caisses Desjardins

Montreal, Quebec, Canada
CSP Recertified
Release 4.3
January 2010

Mahindra Holidays & Resorts India Ltd.

Member Relationship Center
Chennai, India
CSP Applied
Release 4.2
November 2008

Metis A.S.

Istanbul, Turkey
CSP Applied for Certification
Release 4.3
June 2009

Microsoft Corp.

Microsoft Global Outsourcing (MGO) Americas, EMEA and APJ
Redmond, Washington
VMO Procurement Block Certification
Release 2.3
April 2010

Microsoft Corp.

Microsoft Customer Service (CS) / Microsoft Global Operations (MGO) North America
Redmond, WA
VMO Recertified
Release 2.3
April 2010

Mobily

Kingdom of Saudi Arabia
CSP Applied for Certification
Release 4.2
January 2009

Monster, Inc.

Maynard, Massachusetts
Using the CSP Framework

MOSHI MOSHI HOTLINE, INC.

Tida Center
Okinawa, Japan
CSP Certified
Release 4.3
March 2009

Movistar Chile

Santiago, Chile
VMO Applied
Release 2.3
January 2009

NCO Group, Inc.

Charlotte, North Carolina
CSP Applied for Certification
Release 4.1
June 2009

NCO Group, Inc.

Mendota Heights, Minnesota
CSP Certified
Release 4.2
August 2009

NIIT SmartServe Ltd.

Gurgaon, India
CSP Recertified
Release 4.2
April 2009

Nikko Cordial Securities Inc.

Customer Service Center
Kiba, Okinawa, Ikebukuro, Japan
CSP Recertified
Release 4.2
October 2009

NTT Communications Corp.

Service Desk
Tokyo, Japan
CSP Certified
Release 4.2
August 2009

NTT West-Chugoku Corp.

NTTWEST 113 Customer Center
Hiroshima, Japan
CSP Recertified
Release 4.3
March 2010

NTT West-Kyushu Corp.

Equipment Administration Service Management, Dept. 113 Customer Service Center
Hukuoka-Ken, Japan
CSP Recertified
Release 4.1
November 2009

NuevaTel PCS de Bolivia

Bolivia, South America
CSP Applied for Certification
Release 4.3
December 2007

Online Support

Charlottetown, Prince Edward Island, Canada
CSP Recertified
Release 4.1
May 2009

Palmetto GBA

Part A Provider Call Center (Hospital & Outpatient Services/Regional Home Health & Hospice Intermediary
Columbia, South Carolina
Block People Process Recertification
CSP Process Certified to Item 3.1 - Defining Jobs, Recruiting & Hiring
CSP Process Certified to Item 3.2 - Training & Development
CSP Process Certified to Item 3.3 - Verifying Skills and Knowledge
Release 4.3
June 2010

PCCW Teleservices

Apple Care China Contact Centre
Shanghai, China
CSP Recertified
Release 4.2
September 2009

Percepta

Customer Relationship Center Tier 1
Melbourne, Florida
CSP Recertified
Release 4.3
January 2010

Raya Contact Center

6th of October City, Egypt
CSP Recertified
Release 4.2
December 2009

Rogers Wireless, Inc.

Toronto, Ontario, Canada; Montreal, Quebec, Canada
Using the CSP Framework

SNT Nederland B.V.

Account ING
The Netherlands
CSP Recertified
Release 4.3
March 2010

Sony Customer Service (Japan) Inc.

Sony Customer Information Center and Aiwa Customer Information Center
Fujisawa-shi, Kanagawa Japan
CSP Recertified
Release 4.1
July 2009

Sprint Nextel Corp.

Sprint Customer Care
Overland Park, Kansas
Using the VMO Framework

Sprint Nextel Corp.

Sprint Customer Care
Overland Park, Kansas
Using the CSP Framework

Superpartners

Melbourne, Australia
CSP Applied for Certification
Release 4.3
March 2010

TCS eServe Ltd.

Spencer Plaza Site - Global Consumer Group: International Banking Operations; International Consumer Assets; U.S. Consumer Assets Division, CBNA Operations
Chennai, India
CSP Recertified
Release 4.2
December 2009

TCS eServe Ltd.

GCG - International CARDS Operations
Chennai, India
CSP Recertified
Release 4.2
April 2010

TCS eServe Ltd.

Nirlon Nesco Site: International Collection & Services Division (ICSD) and U.S. Consumer Assets Division (USCAD)
Mumbai, India
CSP Recertified
Release 4.1
October 2009

Telefonica Argentina

114
Buenos Aires, Argentina
VMO Applied
Release 2.3
August 2008

Telefonica Argentina

112
Buenos Aires, Argentina
VMO Applied
Release 2.3
August 2008

Telefonica Argentina

Negocios
Buenos Aires, Argentina
VMO Applied
Release 2.3
July 2008

Teleperformance Deutschland

Goerlitz, Germany
CSP Recertified
Release 4.3
May 2010

Teleperformance Hellas

Apple Program
Athens, Greece
CSP Certified
Release 4.3
December 2009

Teleperformance Mexico

Site Monterrey, AT&T Central Region
Monterrey, Mexico
CSP Recertified
Release 4.3
January 2010

Teleperformance Nordic AB

Teleperformance Nordic AB - Apple Program
Stockholm, Sweden
Certification Applied
Release 4.1

Teleperformance USA

Tier 1 & Tier 2
Boise, Idaho
CSP Recertified
Release 4.3
July 2010

TelWel East Japan Corp.

116 Center
Morioka & Hachinohe, Japan
CSP Certified
Release 4.3
December 2009

TelWest East Japan Corp.

116 Center
Yamagata, Japan
CSP Applied for Certification
Release 4.3
April 2009

Tokio Marine & Nichido Communications Co., Ltd.

Car Insurance Support Desk
Tokyo, Japan
CSP Recertified
Release 4.3
April 2010

transcosmos inc.

MCM Center Umeda Daiichi - Technical Support Center 1
Osaka, Japan
CSP Recertified
Release 4.3
October 2009

transcosmos korea, inc.

Apple Technical Support
Seoul, Korea
CSP Certified
Release 4.2
October 2009

UWV KCC

Werknemers and Werkgevers
Groningen, The Netherlands
CSP Recertified
Release 4.2
November 2009

VMC

Las Cruces, New Mexico
CSP Applied for Certification
Release 4.2
June 2009

WASLA

Cairo, Egypt
CSP Applied for Certification
Release 4.3
October 2009

Xceed Contact Center

Cairo, Egypt
CSP Recertified
Release 4.1
December 2008