Aditya Birla Minacs

Bangalore, India
CSP Applied for Certification
Release 4.2
November 2009

Aditya Birla Minacs

Niagara Falls, Ontario, Canada
CSP Recertified
Release 4.4
June 2011

Aditya Birla Minacs

Peterborough, Ontario, Canada
CSP Recertified
Release 4.2
November 2009

Aegis Communications Group

American Express Program
Sierra Vista, Arizona
CSP Applied for Certification
Release 4.4
October 2010

Agero

OEM Roadside Assistance
Sault Ste. Marie, Ontario & Tucson Arizona
CSP Certified
Release 4.4
October 2010

Agero

GM Roadside Assistance
Sault Ste. Marie, Ontario and Tucson, Arizona
CSP Recertified
Release 4.3
October 2010

Allus Global BPO Center

Colombia
Using the CSP Framework
Release 4.4
June 2011

APAC Customer Services, Inc.

Tucson West
Tucson, Arizona
CSP Applied for Certification
Release 4.4
December 2010

arvato digital services

Kitchener, Ontario Canada
CSP Process Certified to Item 2.4 - Transaction Monitoring
CSP Process Certified to Item 4.2 - End User Satisfaction & Dissatisfaction
Release 4.4
January 2011

arvato digital services

Nuevo León, Mexico
CSP Process Certified to Item 2.4 - Transaction Monitoring
CSP Process Certified to Item 4.2 - End User Satisfaction & Dissatisfaction
Release 4.4
September 2011

arvato digital services

Valencia, California
CSP Process Certified to Item 2.4 - Transaction Monitoring
CSP Process Certified to Item 4.2 - End User Satisfaction & Dissatisfaction
Release 4.4
September 2011

arvato direct services GmbH

Microsoft T&C
Szczecin, Poland
CSP Process Certified to Item 2.4 - Transaction Monitoring
CSP Process Certified to Item 4.2 - End User Satisfaction & Dissatisfaction
Release 4.4
August 2010

arvato direct services Münster GmbH

Microsoft Volume Licensing Program
Muenster, Potsdam & Szczecin
CSP Process Certified to Item 2.4 - Transaction Monitoring
CSP Process Certified to Item 4.2 - End User Satisfaction & Dissatisfaction
Release 4.4
March 2011

arvato services Nederland B.V.

OXXIO and Postbus 51
The Netherlands
CSP Process Certified to Item 2.5 - Forecasting, Staffing & Scheduling
Release 4.4
November 2010

Atento Argentina

Movistar Cater, McDonalds and Nokia
Buenos Aires, Argentina
CSP Recertified
Release 4.3
December 2010

BDO Esnad

Contact Center Services
Cairo, Egypt
CSP Applied for Certification
Release 4.3
October 2009

Blue Shield of Northeastern New York (HealthNow)

Prestige
Albany, New York
Using the CSP Framework

Cable & Wireless Panama S.A.

Vía España, Panama
Using the CSP Framework

Cablevision S.A. Televentas

Buenos Aires, Argentina
CSP Applied for Certification
Release 4.4
September 2010

Canon Customer Support Inc.

Makuhari, Akita, Sapporo, Fukuoka
Chiba, Japan
CSP Certified
Release 4.4
July 2011

Canon Hongkong Co., Ltd.

Hong Kong, SAR China
CSP Process Certified to Item 2.4 - Transaction Monitoring
CSP Process Certified to Item 3.1 - Defining Jobs, Recruiting & Hiring
CSP Process Certified to Item 3.2 - Training & Development
CSP Process Certified to Item 3.3 - Verifying Skills and Knowledge
CSP Process Certified to Item 4.2 - End User Satisfaction & Dissatisfaction
Release 4.4
April 2011

China Mobile Communications Group

Guizhou Ltd. Co. Customer Service Center
Guizhou, China
CSP Certified
Release 4.3
March 2011

Connexions Loyalty Travel Solutions

Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota
Using the CSP Framework

Contact Center Americas

Ecopetrol Client
Bogota, Colombia
CSP Certified
Release 4.4
September 2011

Datacom Malaysia

South East Asia Microsoft
Kuala Lumpur, Malaysia
CSP Recertified
Release 4.3
November 2010

ECCO Outsourcing

Cairo, Egypt
CSP Recertified
Release 4.4
June 2011

Entel Servicios de Call Center

San Joaquin, Chile
CSP Certified
Release 4.3
December 2010

Etisal International

Cairo, Egypt
CSP Applied for Certification
Release 4.3
November 2009

Etisalat

Customer Care Center
Dubai, United Arab Emirates
CSP Recertified
Release 4.4
October 2011

Excelior

Box Hill & Robina
Varsity Lakes, Australia
CSP Applied for Certification
Release 4.3
October 2009

Fidelity National Information Services, Inc.

FIS Global Solutions - Telecoms, Decision Solutions, Payment and Mortgage Vertical
Mumbai, India
CSP Recertified
Release 4.1
February 2010

Firstsource Solutions Limited

Pritech Center
Bangalore, India
CSP Recertified
Release 4.2
July 2009

Firstsource Solutions Limited

Non Media and Entertainment, RMZ Ecospace Center
Bangalore, India
CSP Recertified
Release 4.1
September 2009

Firstsource Solutions Limited

Healthcare & Publishing
Chennai, India
CSP Recertified
Release 4.2
April 2010

General Motors VMO

Customer and Relationship Services (CARS) Organization
Detroit, Michigan
Using the VMO Framework

GoExcellent AB

Microsoft Electrolux Programs
Pitea, Sweden
CSP Recertified
Release 4.4
January 2011

HCL Technologies Ltd. Business Services

C-39, Sector 59
Noida, India
CSP Process Certified to Item 2.4 - Transaction Monitoring
Release 4.3
October 2010

Highmark Medicare Services

Part A and Part B Provider Contact Center
Camp Hill, Pennsylvania
CSP Recertified
Release 4.4
February 2011

Hitachi Systems, Ltd.

Solution Support Center Call Center Development
Tokyo & Osaka, Japan
CSP Recertified
Release 4.3
November 2010

IBM Asia Pacific Delivery Center

Apple Customer Care
Brisbane, Australia
CSP Recertified
Release 4.4
May 2011

IBM CarePort

Apple Care Support
Daleville, Indiana
CSP Certified
Release 4.2
December 2009

Intelenet Global Services Private Ltd.

TransUnion, Barclays Business Master Program, Online Banking Program
Mumbai, India
CSP Recertified
Release 4.2
July 2009

InterGlobe Technologies

Gurgaon, India
CSP Recertified
Release 4.4
March 2011

L. L. Bean, Inc.

Freeport, Maine
Using the CSP Framework

La Fédération des Caisses Desjardins

Montreal, Quebec, Canada
CSP Recertified
Release 4.4
February 2011

Lenovo

Key Account Support Center Team
Shang Di, Beijing, China
CSP Certified
Release 4.3
August 2010

Mahindra Holidays & Resorts India Ltd.

Member Relations Center
Chennai, India
CSP Certified
Release 4.3
April 2010

Maybank

Selangor, Malaysia
CSP Applied for Certification
Release 4.4
November 2010

Metis A.S.

Istanbul, Turkey
CSP Applied for Certification
Release 4.3
June 2009

Microsoft Corp.

Microsoft Global Outsourcing (MGO) Americas, EMEA and APJ
Redmond, Washington
VMO Procurement Block Certification
Release 2.3
April 2010

Microsoft Corp.

Microsoft Customer Service (CS) / Microsoft Global Operations (MGO) North America
Redmond, WA
VMO Recertified
Release 2.3
April 2010

Mobily

Kingdom of Saudi Arabia
CSP Applied for Certification
Release 4.2
January 2009

Monster, Inc.

Maynard, Massachusetts
Using the CSP Framework

MOSHI MOSHI HOTLINE, INC.

Tida Center
Okinawa, Japan
CSP Recertified
Release 4.4
March 2011

Movilnet

Caracas, Venezuela
Using the VMO Framework
Release 2.3
December 2009

Movistar Chile

Santiago, Chile
VMO Applied
Release 2.3
January 2009

Movistar Venezuela

Caracas, Venezuela
CSP Applied for Certification
Release 4.3
July 2007

Movistar Venezuela

113, 911, 811
Caracas, Venezuela
VMO Applied
Release 2.3
July 2007

n.v. Nuon Customer Care Center

SVS, ZKS Massa and R&B Nota Programs
Amsterdam, The Netherlands
CSP Certified
Release 4.3
December 2010

NCO Group, Inc.

Charlotte, North Carolina
CSP Certified
Release 4.4
July 2011

NCO Group, Inc.

Mendota Heights, Minnesota
CSP Recertified
Release 4.4
August 2011

NIIT SmartServe Ltd.

Gurgaon, India
CSP Recertified
Release 4.2
April 2009

Nikko Cordial Securities Inc.

Customer Service Center
Kiba, Okinawa, Ikebukuro, Japan
CSP Recertified
Release 4.2
October 2009

NTT Communications Corp.

Service Desk
Tokyo, Japan
CSP Recertified
Release 4.4
September 16, 2011

NTT West-Chugoku Corp.

NTTWEST 113 Customer Center
Hiroshima, Japan
CSP Recertified
Release 4.3
March 2011

NTT West-Kyushu Corp.

Equipment Administration Service Mgmt. Dept. 113 Customer Service Center
Hukuoka-Ken, Japan
CSP Recertified
Release 4.3
November 2011

NuevaTel PCS de Bolivia

Bolivia, South America
CSP Applied for Certification
Release 4.3
December 2007

Online Support

Charlottetown, Prince Edward Island, Canada
CSP Recertified
Release 4.4
July 2011

Palmetto GBA

Railroad Medicare Contact Center
Augusta, Georgia
3.1, 3.2, 3.3 CSP Block People Process Certification
Release 4.4
November 2010

Palmetto GBA

Part A Provider Call Center (Hospital & Outpatient Services/Regional Home Health & Hospice Intermediary
Columbia, South Carolina
Block People Process Recertification
Release 4.3
June 2010

PCCW Teleservices

Apple Care China Contact Center
Shanghai, China
CSP Recertified
Release 4.4
May 2011

Percepta

Customer Relationship Center Tier 1
Melbourne, Florida
CSP Recertified
Release 4.3
January 2010

PerfectCall B.V. t/a Teleperformance Nederland

Apple Program
Maastricht, Netherlands
CSP Recertified
Release 4.4
October 2011

PT VADS Indonesia

Jakarta, Indonesia
CSP Certified
Release 4.3
September 2010

Raya Contact Center

6th of October City, Egypt
CSP Recertified
Release 4.3
December 2010

Rogers Wireless, Inc.

Toronto, Ontario, Canada; Montreal, Quebec, Canada
Using the CSP Framework

SKY Perfect Customer-relations Corp.

SKY PerfecTV! Customer Center
Yokohama & Sapporo, Japan
CSP Certified
Release 4.3
August 2010

SNT Nederland B.V.

Account ING
The Netherlands
CSP Recertified
Release 4.4
April 2011

Sony Customer Service (Japan) Inc.

Sony Customer Information Center and Aiwa Customer Information Center
Fujisawa-shi, Kanagawa Japan
CSP Recertified
Release 4.1
July 2009

Sprint Nextel Corp.

Sprint Customer Care
Overland Park, Kansas
Using the VMO Framework

Sprint Nextel Corp.

Sprint Customer Care
Overland Park, Kansas
Using the CSP Framework

Stream Global Services

Cairo
6th of October City, Egypt
CSP Applied for Certification
Release 4.3
September 2010

Stream Global Services

Apple Program
Berlin
CSP Applied for Certification
Release 5.0
June 2011

Stream Global Services - The Apple Unit

South Mountain, Arizona
CSP Certified
Release 4.4
October 2011

Superpartners

Melbourne, Australia
CSP Applied for Certification
Release 4.3
March 2010

TCS eServe Ltd.

Spencer Plaza Site - Global Consumer Group: International Banking Operations; International Consumer Assets; U.S. Consumer Assets Division, CBNA Operations
Chennai, India
CSP Recertified
Release 4.2
December 2009

TCS eServe Ltd.

GCG - International CARDS Operations
Chennai, India
CSP Recertified
Release 4.2
April 2010

TCS eServe Ltd.

Nirlon Nesco Site: International Collection & Services Division (ICSD) and U.S. Consumer Assets Division (USCAD)
Mumbai, India
CSP Recertified
Release 4.1
October 2009

Telefonica Argentina

114
Buenos Aires, Argentina
VMO Applied
Release 2.3
August 2008

Telefonica Argentina

112
Buenos Aires, Argentina
VMO Applied
Release 2.3
August 2008

Telefonica Argentina

Negocios
Buenos Aires, Argentina
VMO Applied
Release 2.3
July 2008

Telefonica Brazil

San Pablo, Brazil
VMO Applied
Release 2.3
January 2010

Telefonica Spain

Madrid, Spain
Using the VMO Framework
Release 2.3
May 2010

Teleperformance Deutschland

Goerlitz, Germany
CSP Recertified
Release 4.4
May 2011

Teleperformance Gateshead

Apple Program
Tyne and Wear, England
CSP Certified
Release 4.4
September 2011

Teleperformance Hellas

Apple and Symantec Program
Athens, Greece
CSP Recertified
Release 4.3
December 2010

Teleperformance Mexico

Site Monterrey, AT&T Central Region
Monterrey, Mexico
CSP Recertified
Release 4.3
January 2010

Teleperformance USA

Tier 1 & Tier 2
Boise, Idaho
CSP Recertified
Release 4.3
July 2010

TelWel East Japan Corp.

116 Center
Morioka & Hachinohe, Japan
CSP Recertified
Release 4.3
December 2010

TelWest East Japan Corp.

116 Center
Yamagata, Japan
CSP Certified
Release 4.3
October 2010

Tigo

Bolivia, South America
CSP Applied for Certification
Release 4.3
June 2010

Tigo

Colombia, South America
CSP Applied for Certification
Release 4.4
July 2010

Tigo

Colombia, South America
VMO Applied
Release 2.4
July 2010

Tigo

El Salvador, Central America
CSP Applied for Certification
Release 4.3
June 2010

Tigo

Guatemala, Central America
CSP Applied for Certification
Release 4.4
July 2010

Tigo

Honduras, Central America
CSP Applied for Certification
Release 4.4
August 2010

Tigo

Paraguay, South America
CSP Applied for Certification
Release 4.3
January 2010

Tokio Marine & Nichido Communications Co., Ltd.

Car Insurance Support Desk
Tokyo, Japan
CSP Recertified
Release 4.3
April 2011

UWV KCC

Werknemers and Werkgevers
Groningen, The Netherlands
CSP Recertified
Release 4.3
November 2010

VMC

Las Cruces, New Mexico
CSP Applied for Certification
Release 4.4
September 2011

WASLA

Cairo, Egypt
CSP Applied for Certification
Release 4.3
October 2009

Xceed Contact Center

6th October Site (all programs except Xbox and Videotron)
Cairo, Egypt
CSP Recertified
Release 4.3
March 2011