ACOM Co., Ltd.

Tokyo, Osaka, Sapporo & Hakata, Japan
Using the Framework
Release 4.2

Aditya Birla Minacs

Niagara Falls, Ontario, Canada
CSP Recertified
Release 4.1
June 2009

Aditya Birla Minacs

Peterborough, Ontario, Canada
CSP Recertified
Release 4.2
November 2009

Adobe Systems, Inc.

Seattle, Washington
Using the Framework
Release 4.2

Aegis BPO Services Ltd. (formerly AOL Online India)

ITPL Site
Bangalore, India
CSP Recertified
Release 4.1
December 2008

Aliant Telecom Inc.

Aliant Advanced Queue
Halifax, Nova Scotia
Using the Framework
Release 4.2

Allus Global BPO Center

Antioquia, Colombia
Using the CSP Framework
Release 4.1

Apple Computer

Austin, Texas; Sacramento, California; Cork, Ireland
Using the Framework

Atento Argentina

McDonald's
Buenos Aires, Argentina
CSP Certified
Release 4.1
December 2008

Atento Argentina

Nokia and Movistar
Buenos Aires, Argentina
CSP Certified
Release 4.1
December 2008

Atento Chile

Attention 9-1-1 Movistar
Santiago, Chile
CSP Certified
Release 4.1
January 2009

BDO Esnad

Contact Center Services
Cairo, Egypt
CSP Applied for Certification
Release 4.3
October 2009

Bell Mobility

Customer Service Centers
Toronto, Ontario & Montreal Quebec, Canada
Using the Framework
Release 4.2

Blue Shield of Northeastern New York (HealthNow)

Prestige
Albany, New York
Using the Framework
Release 4.2

C3 The Call Center Company

Renault, Kia, BAG, Cinnabon, Chipsy, Pepsi, Abu Ghali & Brilliance
Maadi, Cairo, Egypt
CSP Certified
Release 4.2
October 2009

Cable & Wireless Panama S.A.

Vía España, Panama
Using the Framework

Canon Hongkong Co. Ltd.

Hong Kong, China
Recertified
Release 4.1
March 2008

China Telecom Corp. Ltd.

Guangzhou Branch
Guangdong, China
CSP Certified
Release 4.2
January 2009

Citizens Bank of Canada

Vancouver, B.C. Canada
Using the CSP Framework

CJ Garland & Co. Ltd

Middlesbrough, Hartlepool, and South Shields, United Kingdom
CSP Recertified
Release 4.2
April 2009

Computer Sciences Corporation (CSC)

Barbourville, Kentucky & Wheeling, West Virginia
CSP Recertified
Release 4.2
February 2009

Connexions Loyalty Travel Solutions

Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota
Using the Framework

Contact Center Americas

Bogota, Colombia
Recertified
Release 4.1
May 2008

Cross Country Automotive Services

GM Roadside Assistance
Sault Ste. Marie, Ontario and Tucson, Arizona
CSP Recertified
Release 4.2
November 2009

Data Network Center Corp.

SkyperfectTV Customer Support Center
Yokohama, Japan
CSP Applied for Certification
Release 4.3
September 2009

Datacom

Southeast Asia (M) Sdn Bhd - Microsoft Support Services
Kuala Lumpur, Malaysia
CSP Recertified
CSP Release 4.2
November 2008

Datacom Connect

North Ryde, Australia
Certified
Release 4.1
October 2007

Dialog Telekom PLC

Dialog Telekom PLC - Enterprise Contact Management
Colombo 2, Sri Lanka
Certification Applied
Release 4.1
February 2008

eAccess Ltd.

AOL Business Unit Member Services Sales Team
Tokyo, Japan
Using the Framework
Release 4.2

ECCO (Egyptian Contact Center Operator)

Local Call Centers
Cairo, Egypt
CSP Certified
Release 4.2
May 2009

EDS - an HP Company

GM LOBs
Nova Scotia, Canada
CSP Recertified
Release 4.1
April 2009

Epson Direct Corp.

Nagano Pref., Japan
Certification Applied
Release 4.2
January 2007

Etisal International

Cairo, Egypt
CSP Applied for Certification
Release 4.3
November 2009

Etisalat

Customer Care Center
Dubai, United Arab Emirates
CSP Certified
Release 4.3
October 2009

Fidelity National Information Services, Inc.

FIS Global Solutions - Telecoms, Decision Solutions, Payment and Mortgage Vertical
Mumbai, India
CSP Recertified
Release 4.1
November 2008

First Data Corp.

FirstData Cono Sur S.A.
Buenos Aires, Argentina
CSP Certified
Release 4.1
June 2008

Firstsource Solutions Limited

Pritech Center (TTBB)
Bangalore, India
CSP Recertified
Release 4.1
July 2009

Firstsource Solutions Limited

RMZ Ecospace Center
Bangalore, India
CSP Recertified
Release 4.1
September 2008

Firstsource Solutions Limited

Healthcare & Publishing
Chennai, India
CSP Recertified
Release 4.2
March 2009

General Motors VMO

Customer and Relationship Services (CARS) Organization
Detroit, Michigan
Using the VMO Framework
Release 2.3

Genesys Conferencing

Reston, Virginia; Denver, Colorado; Croydon, England; Melbourne, Australia
Using the Framework
Release 4.2

Genpact

Life and Long Term Care New Business - Front End Operations - Genpact Banking, Financial Services & Insurance Business Vertical
Gurgaon, India
Recertified
Release 4.1
July 2008

GoExcellent AB

Microsoft, Nokia and Electrolux Programs
Pitea, Sweden
CSP Recertified
Release 4.2
December 2008

Hanbit Microsystems Inc.

Hanbit Microsystems Inc. - MS PSS
Seoul, South Korea
Recertified
Release 4.1
February 2008

Harte-Hanks Inc.

Austin, Texas
CSP Process Certification to Item 2.3 - Corrective Actions & Continuous Improvement
Release 4.2
April 2009

HCL Technologies Ltd. - BPO Services

Member Teams: Crystal, Ruby, Jasper; Saffire and Falcon
Chennai, India
Certified
Release 4.1
March 2008

HCL Technologies Ltd. - BPO Services

N1 Center
Noida, India
CSP Recertified
Release 4.1
September 2008

Highmark Medicare Services

Part A and Part B Provider Contact Center
Camp Hill, Pennsylvania
Recertified
Release 4.2
February 2009

Hitachi Electronics Services Co., Ltd.

Hitachi Solution Support Center
Tokyo & Osaka, Japan
CSP Recertified
Release 4.1
November 2009

Infosys BPO Limited

Telecom Vertical - Selected BPO programs in the Infosys Order Entry and Order Validation Vertical
Pune, India
Certified
Release 4.1
April 2008

Intelenet Global Services Private Ltd.

TransUnion
Mumbai, India
Certified
Release 4.1
May 2008

Intelenet Global Services Private Ltd.

Household Back Office Voice Program
Mumbai, India
Certified
Release 4.1
May 2008

Intelenet Global Services Private Ltd.

Information Advice Telephony Program, Barclays Business Master Program, Online Banking Program
Mumbai, India
Certified
Release 4.1
May 2008

KPN Contact

Consumer Helpdesk, Storingsdienst
Eindhoven, The Netherlands
CSP Certified
Release 4.2
November 2008

L. L. Bean, Inc.

Freeport, Maine
Using the Framework
Release 4.2

La Fédération des Caisses Desjardins

Montreal, Quebec, Canada
CSP Recertified
CSP Release 4.2
January 2009

Lenovo Group (Beijing) Ltd.

Beijing, China
Recertified
Release 4.2
January 2008

Levi Strauss & Co.

Eugene, Oregon
Using the Framework
Release 4.2

Mahindra Holidays & Resorts India Ltd.

Member Relationship Center
Chennai, India
CSP Applied
Release 4.2
November 2008

Metis A.S.

Istanbul, Turkey
CSP Applied for Certification
Release 4.3
June 2009

Microsoft Corp.

Microsoft Global Outsourcing (MGO) Americas, EMEA and APJ
Redmond, Washington
VMO Procurement Block Certification
VMO Release 2.2
April 2009

Microsoft Corp.

Microsoft Customer Service (CS)/Microsoft Global Operations (MGO) North America
Redmond, WA
VMO Recertified
VMO Release 2.2
March 2009

MobileOne Ltd.

Customer Service Centre (Paragon) Retail Service Contact Channel
Singapore
Using the Framework
Release 4.2

Mobily

Kingdom of Saudi Arabia
CSP Applied for Certification
Release 4.2
January 2009

Monster, Inc.

Maynard, Massachusetts
Using the Framework
Release 4.2

MOSHI MOSHI HOTLINE, INC.

Tida Center
Okinawa, Japan
CSP Applied for Certification
Release 4.2
March 2009

Movistar Argentina

Buenos Aires, Argentina
Certified
Release 4.2
December 2007

Multicanal S.A.

Buenos Aires, Argentina
Using the Framework

NCO Group, Inc.

Charlotte, North Carolina
CSP Applied for Certification
Release 4.1
June 2009

NCO Group, Inc.

Mendota Heights, Minnesota
CSP Certified
Release 4.2
August 2009

NIIT SmartServe Ltd.

Gurgaon, India
CSP Recertified
Release 4.2
April 2009

Nikko Cordial Securities Inc.

Customer Service Center
Kiba, Okinawa, Ikebukuro, Japan
CSP Recertified
Release 4.2
October 2009

NTT Communications Corp.

Service Desk
Tokyo, Japan
CSP Certified
Release 4.2
August 2009

NTT West-Chugoku Corp.

NTTWEST 113 Customer Center
Hiroshima, Japan
CSP Recertified
Release 4.1
March 2009

NTT West-Kansai Corp.

IT Consultation Center / IP-Related Repair Service Group
Akashi, Japan
CSP Recertified
Release 4.1
November 2008

NTT West-Kansai Corp.

IT Consultation Center / Set-up Consultation Group
Kobe, Japan
CSP Recertified
Release 4.1
November 2008

NTT West-Kyushu Corp.

Equipment Administration Service Management, Dept. 113 Customer Service Center
Hukuoka-Ken, Japan
CSP Recertified
Release 4.1
January 2010

NuevaTel PCS de Bolivia

Bolivia, South America
Certification Applied
Release 4.1
June 2008

Online Support

Charlottetown, Prince Edward Island, Canada
CSP Recertified
Release 4.1
May 2009

Palmetto GBA

Columbia, South Carolina
CSP Certified
Release 4.2
May 2009

PCCW Teleservices

Apple Care China Contact Centre
Shanghai, China
Certified
Release 4.2
May 2008

Percepta

Customer Relationship Center
Melbourne, Florida
Certified
Release 4.2
January 2009

Prima S.A.

Buenos Aires, Argentina
Using the Framework

Raya Contact Center

Giza, Egypt
CSP Certified
Release 4.2
December 2008

Rogers Wireless, Inc.

Toronto, Ontario, Canada; Montreal, Quebec, Canada
Using the Framework
Release 4.2

SNT Nederland B.V. ING

The Netherlands
CSP Recertified
Release 4.2
April 2009

Sony Corporation of Hong Kong Limited

Sony Hong Kong Contact Center
Kowloon, Hong Kong
CSP Recertified
Release 4.1
March 2009

Sony Customer Service (Japan) Inc.

Sony Customer Information Center and Aiwa Customer Information Center
Fujisawa-shi, Kanagawa Japan
CSP Recertified
Release 4.1
July 2009

Sprint Nextel Corp.

Sprint Customer Care
Overland Park, Kansas
Using the VMO Framework
Release 2.1
December 2007

Sprint Nextel Corp.

Sprint Customer Care
Overland Park, Kansas
Using the CSP Framework
Release 4.1
December 2007

Standard Chartered Bank

Singapore
Using the Framework

TCS eServe Ltd.

Spencer Plaza Site - Global Consumer Group: International Banking Operations; International Consumer Assets; U.S. Consumer Assets Division, CBNA Operations
Tamil Nadu, India
CSP Certified
Release 4.1
November 2008

TCS eServe Ltd.

Global Cards Operations Competency Centers: Accounting and Settlements, Disputes and Chargebacks, Query Resolution, Transaction Processing and Account Origination
Chennai, India
CSP Certified
Release 4.1
April 2008

TCS eServe Ltd.

Nesco Site: International Collection & Services Division (ICSD) and U.S. Consumer Assets Division (USCAD)
Mumbai, India
CSP Recertified
Release 4.1
September 2008

Teleperformance Deutschland

Goerlitz, Germany
CSP Recertified
Release 4.2
May 2009

Teleperformance Hellas

Teleperformance Hellas - Apple Program
Athens, Greece
Certification Applied
Release 4.1

Teleperformance Mexico

Site Monterrey 1, ATT Central Region
Monterrey, Mexico
CSP Recertified
Release 4.1
January 2009

Teleperformance Nordic AB

Teleperformance Nordic AB - Apple Program
Stockholm, Sweden
Certification Applied
Release 4.1

Teleperformance USA

Boise, Idaho
CSP Certified
Release 4.2
April 2009

TelWel East Japan Corp.

116 Center
Morioka & Hachinohe, Japan
CSP Certified
Release 4.3
December 2009

TelWest East Japan Corp.

116 Center
Yamagata, Japan
CSP Applied for Certification
Release 4.2
April 2009

Tokio Marine & Nichido Communications Co., Ltd.

Tokyo Help Desk Center Super Insurance & Super Business Insurance Groups
Tokyo, Japan
CSP Recertified
Release 4.1
April 2009

TransCosmos Inc.

MCM Center Umeda Daiichi Technical Support Center 1
Osaka, Japan
Certified
Release 4.1
October 2008

transcosmos Korea, Inc.

Apple Technical Support
Seoul, Korea
CSP Certified
Release 4.2
October 2009

Trend Micro Inc.

Trand Labo Japan, Enterprise Support Center
Tokyo, Japan
Using the Framework
Release 4.2

UWV KCC

Werknemers and Werkgevers
Groningen, The Netherlands
CSP Recertified
Release 4.1
October 2008

VMC

Las Cruces, New Mexico
CSP Applied for Certification
Release 4.2
June 2009

WASLA

Cairo, Egypt
CSP Applied for Certification
Release 4.3
October 2009

Xceed Contact Center

Cairo, Egypt
CSP Recertified
Release 4.1
December 2008