Executive Staff

Cliff Moore

Chairman and Co-Founder

Based on his extensive experience in performance management systems, Cliff led the research and working sessions that developed the COPC-2000® CSP Standard. He serves on the COPC® Standards Committee and has actively driven the adoption of the COPC-2000® CSP Standard both domestically and internationally.

Cliff works with senior management teams at dozens of Fortune 500 firms developing and implementing service and performance improvement strategies. His client list includes notables such as American Express, AT&T, Bell Atlantic, GE, IBM, Xerox and the U.S. Postal Service.

Cliff is a recognized expert in off-shoring U.S. based business operations. His work with leading providers in some of the fastest growing markets in the world — India, the Philippines, China, Pakistan, Northern and South Africa, Eastern Europe, and Latin America — coupled with his knowledge of the needs of U.S. based buyers, gives him valuable insight into the future direction of the contact center industry.

Cliff received his MBA from the Darden School at the University of Virginia and has a BS in Business Administration from Old Dominion University.