Executive Staff

Peter Bloom

President and Co-Founder

As President and Co-founder of Customer Operations Performance Center Inc. (COPC Inc.), Peter Bloom is one of the world's leading authorities on operations management and performance improvement for providers of customer contact center and Business Process Outsourcing (BPO) services. As one of the original authors of the COPC-2000® CSP Standard—the first operational improvement standard specifically designed to raise the bar in the customer contact center and transaction processing industries—he plays an integral role in driving COPC Inc.'s commitment to contact center excellence.

COPC Inc.'s proficiency in all facets of customer contact is widely recognized and is the result of hands-on experience within a myriad of industries and applications. Peter is an authority on operational performance and benchmarks on a global basis having conducted more than 250 in-depth operational audits/reviews in 25 countries across 4 continents.

Using the business acumen developed during his time as a partner at Mercer Management Consulting, as well as his 5 years as COO of several manufacturing companies, Peter brings a proven record of excellence in line management and consulting to the COPC Inc. team. His implementation of world-class operations improvement at several manufacturing companies enables Peter to provide practical advice on converting operational excellence into a competitive weapon.

Peter has earned an MBA from Harvard Business School and a BA from the University of Massachusetts.

Cliff Moore

Chairman and Co-Founder

Based on his extensive experience in performance management systems, Cliff led the research and working sessions that developed the COPC-2000® CSP Standard. He serves on the COPC® Standards Committee and has actively driven the adoption of the COPC-2000® CSP Standard both domestically and internationally.

Cliff works with senior management teams at dozens of Fortune 500 firms developing and implementing service and performance improvement strategies. His client list includes notables such as American Express, AT&T, Bell Atlantic, GE, IBM, Xerox and the U.S. Postal Service.

Cliff is a recognized expert in off-shoring U.S. based business operations. His work with leading providers in some of the fastest growing markets in the world — India, the Philippines, China, Pakistan, Northern and South Africa, Eastern Europe, and Latin America — coupled with his knowledge of the needs of U.S. based buyers, gives him valuable insight into the future direction of the contact center industry.

Cliff received his MBA from the Darden School at the University of Virginia and has a BS in Business Administration from Old Dominion University.