Today, more than 80 associates in ten countries drive contact center excellence using the COPC® Performance Management System.

Press Releases

13 Nov 2008

COPC Inc. and SOCAP International Expand Customer Care Benchmarking Relationship

29 Sep 2008

Garlands awarded COPC-2000(R) CSP Standard quality certification

10 Jul 2008

Certification to COPC-2000® CSP Standard has allowed Datacom to sustain several years of 100 percent annual growth

23 Jun 2008

COPC Inc. Announces Recipient of First-Ever VMO 'Block Certification'

05 May 2008

Highmark Medicare Services Achieves Certification to COPC-2000® CSP Standard

11 Feb 2008

COPC Inc. Launches SmartMarks^TM, the First Ever Global Audited Benchmark Database for Call Center Companies

04 Feb 2008

COPC Inc. Certifies Cross Country Automotive Services on CSP Management Industry Standard The Netherlands Government Agency for Social Services Receives COPC Inc's Customer Service Certification

22 Jan 2008

The Netherlands Government Agency for Social Services Receives COPC Inc's Customer Service Certification

01 Nov 2007

Microsoft Customer Service and Global Outsourcing Teams In Asia Pacific Achieve Certification to COPC-2000 VMO Standard

11 Oct 2007

Global Customer Service Authority COPC Inc. CEO to Speak at Upcoming Contact Center Conference

13 Sep 2007

Sony Hong Kong Customer Service Division Achieves Re-Certification to COPC-2000® CSP Standard