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Today, more than 80 associates in ten countries drive contact center excellence using the COPC® Performance Management System.

Press Releases


18 Apr 2011

COPC Inc., the Leader in Global Benchmarking, Announced Today the Results of Its First Annual Benchmarking Study of the Healthcare Industry

12 Jan 2011

COPC Inc. Expands Healthcare Practice

11 Oct 2010

Excelior Confirms its Commitment to Operational Excellence through the COPC-2000® CSP Standard Certification Process

01 Jun 2010

COPC Inc. Recertifies Microsoft North American Customer Service to VMO Certification

26 May 2010

COPC Inc. Recertifies Microsoft Global Outsourcing to VMO 'Block Certification'

08 Feb 2010

COPC Inc. Releases Enhanced Versions of Its Global Standards

20 Jan 2010

Ian Aitchison Promoted to Lead Asia Pacific Operations

08 May 2009

COPC Inc. Benchmarking Article Chosen as Editor's Pick

29 Apr 2009

COPC Inc. Certifies CSC's Contact Center Solutions Center of Excellence

20 Apr 2009

COPC Inc. and SOCAP International Unveil First Ever Multi-Industry Benchmarking Data

31 Mar 2009

COPC Inc. Expands Customer Service Provider
Best Practices for 2009

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