Press Release

FOR IMMEDIATE RELEASE
19 Mar 2009

Lezli Harrell
COPC Inc.
lharrell@copc.com

COPC Inc. Named Benchmarking Partner by CCPF

Austin, Texas - March 19, 2009 - COPC Inc. has been chosen to serve as the chief benchmark resource for Contact Center Performance Forum (CCPF) members on the CCPF Web site. COPC Inc. will help members in the Customer Contact Benchmarking Partners group make informed decisions on finding benchmarking partners and services - quickly, easily and cost effectively. The goal of the CCPF Web site is to be the number one resource for customer contact vendors and end users.

COPC Inc. recently conducted a webinar through CCPF on the benefits of benchmarking, attracting over 200 attendees. The presentation demonstrated why a benchmark review is critical in today's contact center marketplace to stay current and ahead of the competition. You can now download the presentation for free at http://www.responsedesign.com/webinar/. A full transcription of the post webinar Q&A with all three presenters is also posted online at the same location.

For more information, visit the CCPF Web site at http://www.contactcenter.ning.com .