Press Release

FOR IMMEDIATE RELEASE
15 Dec 2008

COPC Inc.
Lezli Harrell
lharrell@copc.com

COPC International Inc. Expands Executive Team

New executives positioned in UK and Germany to develop fast-growing European Market

AUSTIN, Texas - December 15, 2008 - Customer Operations Performance Center International Inc. (COPC International Inc.), the world's leading authority on customer contact centers and vendor management organizations, today announced the addition of two key executives recruited to implement corporate strategy and drive revenue in Europe. Michael Uecker, based in Germany, has been appointed general manager of Central Europe and Penny Bousfield, based in the UK, has been appointed managing director of European Vendor Management Organizations (VMO).

As general manager of Central Europe, Michael Uecker is responsible for establishing the COPC International Inc. brand as a leading driver of customer satisfaction initiatives throughout Central and Eastern Europe. Among Uecker's top priorities will be the translation and oversight of contact center training classes and marketing materials for the German market. Uecker brings ten-plus years in business development, operations and business management to COPC International Inc. Prior to working with COPC International Inc., Uecker served as chief operations officer for twenty4help Knowledge Service AG, where he developed corporate strategy for new markets and products.

As managing director of the European VMO suite of products and services, Penny Bousfield's role will include assisting client organizations with the development of more effective and sustainable outsourcing relationships, reducing service delivery costs while increasing service quality and customer satisfaction. Most recently, Bousfield spent eight years at CM Insight, now known as Verint Consulting. Bousfield actively participates in the Call Center Focus European Call Center Awards program, serving as an expert judge for the last three years.

"Mr. Uecker and Ms. Bousfield are seasoned experts who bring extensive outsourcing and procurement knowledge to our European offices," said Richard North, CEO of COPC International Inc. "I am confident they will provide a new level of client service to the region, helping further our offerings in Europe and the Middle East."

About COPC International Inc.

Customer Operations Performance Center International Inc. (COPC International Inc.) is a wholly owned subsidiary of COPC Inc., the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center and business process outsourcing operations. Since 1996, COPC International Inc. has helped more than 1,000 organizations in 50 countries improve customer service by using the COPC® Family of Standards, the industry's first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability. For further information, please visit www.copc.com.