Certification Services
The COPC® Certification Process provides a rigorous and balanced system for performance, empowering call centers to measure and improve all customer-touch activities. COPC Inc. takes a holistic approach, educating management teams to enhance operations by:
- Balancing service, quality and cost
- Setting high-performance benchmark targets
- Using objective data to monitor results
- Setting and striving for realistic goals
- Consistently meeting performance requirements and client expectations
Certification to the COPC® Family of Standards, the most rigorous and prestigious measurement system in the call center industry, empowers staff to cost-effectively provide a sustainable level of superior client service. The programs include professional consulting, training, installation and benchmarking services designed to maximize organizational efficiency and productivity. All COPC Inc. certification courses are administered by seasoned call center experts and are especially beneficial for Customer Service Providers and Vendor Management Organizations.
Review the list of distinguished companies who have benefited from COPC Inc. Certification.
For more information on the COPC-2000® CSP Standard or COPC-2000 VMO Standard, refer to our Standards section or contact us today.