COPC Inc. maintains representatives in 9 countries worldwide including Argentina, Australia, Brazil, Canada, India, Japan, Singapore, the United Kingdom and the United States.

Technology Services

Building and sustaining a high-performing contact center requires seamless integration of people, processes and technology. However, incorporating or utilizing the wrong technological components can become inefficient and costly.

At COPC Inc., we offer comprehensive technology assessment services to help your organization reduce expenses, increase revenue and optimize performance. Our in-depth evaluation of your existing technology environment will reveal the gaps and weaknesses in your current technology platform. We can also assist in the selection, installation and optimization of new technology environments and components required to enhance an already existing technology or telecommunications platform. We can even help you select the right vendors to incorporate new technology.

COPC® Technology Services


  • Technology Assessment
  • Technology Improvement Consulting
  • Vendor Selection

Technology Assessment

Included as a part of the COPC® Benchmark Review, our COPC® Technology Services team will perform a two to three day assessment of your contact center’s existing telecommunication and technology platform, focusing on the core components of your environment required to deliver highly efficient and effective operations. As a result, we will deliver technology-specific recommendations to enhance call center performance. Our team will also integrate each recommendation with our overall benchmark review to produce an “Optimization Roadmap” that will clearly indicate the solutions and order of deployment required to optimize your contact center operation.

Technology Improvement Consulting

Many contact centers today invest heavily in technology promised to improve efficiency and effectiveness of their operations. However, they never realize the full benefits because they are unsure of what their investment is capable of producing. Our COPC® Technology Services team can provide the assistance required to optimize any existing technology components, including Interactive Voice Response (IVR) applications. We can also help identify, select, install and configure the components necessary to produce immediate high-performing results.

Vendor Selection

With a vast array of technology tools and services on the market today, selecting vendors can be a very challenging and expensive decision. The objective is to select services that accurately solve your contact center’s needs. Our COPC® Technology Services team will assist you in determining your technology requirements, identifying the correct group of potential vendors to be evaluated and work with you to make the right selection. We provide a valid process and guidance to ensure you make the best decisions for your business.

To learn more about our COPC® Technology Services, please contact us today.