“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish - Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson - General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn - Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack - Monster.com
Below is a list of upcoming training classes that are available for online registration:
November 2008
COPC® Global Best Practices for Customer Service Providers (CSP)10 Nov 2008 - 14 Nov 2008Tokyo, JapanFor more information, contact Nemoto Naoki
COPC® Global Best Practices for Customer Service Providers (CSP)10 Nov 2008 - 14 Nov 2008Berlin, GermanyFor more information, contact Angela Brace
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)10 Nov 2008 - 14 Nov 2008SingaporeFor more information, contact Ng Lay-Pheng
SGD 4500 Hotel Accommodations
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)17 Nov 2008 - 21 Nov 2008Tokyo, JapanFor more information, contact Nemoto Naoki
COPC® Implementing Lean Six Sigma in Call Centers18 Nov 2008 - 21 Nov 2008Amsterdam, HollandFor more information, contact Angela Brace
EUR 3000
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)24 Nov 2008 - 28 Nov 2008Amsterdam, HollandFor more information, contact Angela Brace
December 2008
COPC® Global Best Practices for Customer Service Providers (CSP)01 Dec 2008 - 05 Dec 2008SingaporeFor more information, contact Ng Lay-Pheng
SGD 4350 Hotel Accommodations
COPC® Global Best Practices for Customer Service Providers (CSP)01 Dec 2008 - 05 Dec 2008Bangalore, IndiaFor more information, contact Parul Chaturvedi
COPC® Global Best Practices for Customer Service Providers (CSP)01 Dec 2008 - 05 Dec 2008Tokyo, JapanFor more information, contact Nemoto Naoki
COPC® Global Best Practices for Customer Service Providers (CSP)08 Dec 2008 - 12 Dec 2008Beijing, ChinaFor more information, contact Ng Lay-Pheng
COPC® Global Best Practices for Customer Service Providers (CSP)14 Dec 2008 - 19 Dec 2008Tokyo, JapanFor more information, contact Nemoto Naoki
COPC® Global Best Practices for Customer Service Providers (CSP)15 Dec 2008 - 19 Dec 2008Mumbai, IndiaFor more information, contact Parul Chaturvedi
February 2009
COPC® Global Best Practices for Customer Service Providers (CSP)02 Feb 2009 - 06 Feb 2009Austin, TexasFor more information, contact Dee Ann Pearson
USD $ 3800
COPC® Global Best Practices for Customer Service Providers (CSP)23 Feb 2009 - 27 Feb 2009Caracas, VenezuelaFor more information, contact Laura Rouco
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)23 Feb 2009 - 27 Feb 2009Austin, TexasFor more information, contact Dee Ann Pearson
USD $ 3500
March 2009
COPC® Implementing Lean Six Sigma in Call Centers03 Mar 2009 - 06 Mar 2009Austin, TexasFor more information, contact Dee Ann Pearson
USD $ 3995
COPC® Global Best Practices for Customer Service Providers (CSP)9 Mar 2009 - 13 Mar 2009MexicoFor more information, contact Ivan Batalla
COPC® Global Best Practices for Customer Service Providers (CSP)16 Mar 2009 - 20 Mar 2009BrazilFor more information, contact Ana Carla Scarpa Police
April 2009
COPC® Global Best Practices for Customer Service Providers (CSP)20 Apr 2009 - 24 Apr 2009Buenos Aires, ArgentinaFor more information, contact Laura Rouco
May 2009
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)04 May 2009 - 08 May 2009Bogota, ColombiaFor more information, contact Laura Rouco
June 2009
COPC® Global Best Practices for Customer Service Providers (CSP)01 Jun 2009 - 05 Jun 2009Austin, TexasFor more information, contact Dee Ann Pearson
COPC® Implementing Lean Six Sigma in Call Centers15 Jun 2009 - 19 Jun 2009MexicoFor more information, contact Ivan Batalla
COPC® Global Best Practices for Customer Service Providers (CSP)22 Jun 2009 - 26 Jun 2009Bogota, ColombiaFor more information, contact Laura Rouco
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)22 Jun 2009 - 26 Jun 2009BrazilFor more information, contact Ana Carla Scarpa Police
July 2009
COPC® Global Best Practices for Customer Service Providers (CSP)06 Jul 2009 - 11 Jul 2009Costa RicaFor more information, contact Ivan Batalla
COPC® Implementing Lean Six Sigma in Call Centers20 Jul 2009 - 23 Jul 2009SingaporeFor more information, contact Ng Lay-Pheng
SGD 4350
August 2009
COPC® Implementing Lean Six Sigma in Call Centers24 Aug 2009 - 28 Aug 2009Buenos Aires, ArgentinaFor more information, contact Laura Rouco
September 2009
COPC® Global Best Practices for Customer Service Providers (CSP)14 Sep 2009 - 18 Sep 2009BrazilFor more information, contact Ana Carla Scarpa Police
COPC® Global Best Practices for Customer Service Providers (CSP)21 Sep 2009 - 25 Sep 2009MexicoFor more information, contact Ivan Batalla
October 2009
COPC® Global Best Practices for Customer Service Providers (CSP)28 Sep 2009 - 02 Oct 2009Austin, TexasFor more information, contact Dee Ann Pearson
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)05 Oct 2009 - 9 Oct 2009Austin, TexasFor more information, contact Dee Ann Pearson
COPC® Implementing Lean Six Sigma in Call Centers13 Oct 2009 - 16 Oct 2009Austin, TexasFor more information, contact Dee Ann Pearson
COPC® Global Best Practices for Customer Service Providers (CSP)26 Oct 2009 - 30 Oct 2009Buenos Aires, ArgentinaFor more information, contact Laura Rouco
November 2009
COPC® Global Best Practices for Customer Service Providers (CSP)02 Nov 2009 - 06 Nov 2009Santiago, ChileFor more information, contact Laura Rouco
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)9 Nov 2009 - 13 Nov 2009MexicoFor more information, contact Ivan Batalla
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)9 Nov 2009 - 13 Nov 2009BrazilFor more information, contact Ana Carla Scarpa Police
COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)23 Nov 2009 - 27 Nov 2009Buenos Aires, ArgentinaFor more information, contact Laura Rouco
December 2009
COPC® Implementing Lean Six Sigma in Call Centers30 Nov 2009 - 04 Dec 2009BrazilFor more information, contact Ana Carla Scarpa Police