“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish - Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson - General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn - Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack - Monster.com
Below is a list of upcoming training classes that are available for online registration:
April 2010
COPC® Global Best Practices for Customer Service Providers (CSP)12 Apr 2010 - 16 Apr 2010Sydney, AustraliaInstruction Language: EnglishFor more information, contact Luke Fowler
COPC® Global Best Practices for Customer Service Providers (CSP)12 Apr 2010 - 16 Apr 2010Amsterdam, HollandInstruction Language: EnglishFor more information, contact Angela Brace
COPC® Global Best Practices for Customer Service Providers (CSP)19 Apr 2010 - 23 Apr 2010Kuala Lumpur, MalaysiaInstruction Language: EnglishFor more information, contact Ng Lay-Pheng
June 2010
COPC® Global Best Practices for Customer Service Providers (CSP)07 Jun 2010 - 11 Jun 2010Ponte Vedra , FloridaInstruction Language: EnglishFor more information, contact Cynthia Lachance
COPC® Global Best Practices for Vendor Management Organizations (VMO)07 Jun 2010 - 11 Jun 2010Ponte Vedra , FloridaInstruction Language: EnglishFor more information, contact Cynthia Lachance
COPC® Global Best Practices for Vendor Management Organizations (VMO)07 Jun 2010 - 11 Jun 2010Sydney, AustraliaInstruction Language: EnglishFor more information, contact Luke Fowler
July 2010
COPC® Global Best Practices for Customer Service Providers (CSP)28 Jun 2010 - 02 Jul 2010SingaporeInstruction Language: EnglishFor more information, contact Ng Lay-Pheng
COPC® Implementing Lean Six Sigma in Call Centers05 Jul 2010 - 08 Jul 2010SingaporeInstruction Language: EnglishFor more information, contact Ng Lay-Pheng
COPC® Global Best Practices for Customer Service Providers (CSP)19 Jul 2010 - 23 Jul 2010Jakarta, IndonesiaInstruction Language: English with Bahasa translationFor more information, contact Ferry Fibriandani
August 2010
September 2010
COPC® Global Best Practices for Customer Service Providers (CSP)30 Aug 2010 - 03 Sep 2010Bangkok, ThailandInstruction Language: English with Thai translationFor more information, contact Ng Lay-Pheng
November 2010
COPC® Global Best Practices for Customer Service Providers (CSP)15 Nov 2010 - 19 Nov 2010Manila, PhilippinesInstruction Language: EnglishFor more information, contact Ng Lay-Pheng
COPC® Global Best Practices for Vendor Management Organizations (VMO)22 Nov 2010 - 26 Nov 2010SingaporeInstruction Language: EnglishFor more information, contact Ng Lay-Pheng