“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com


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2
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Public Training — Registration

Below is a list of upcoming training classes that are available for online registration:

November 2008

      1
2345678
9101112131415
16171819202122
23242526272829
30      

COPC® Global Best Practices for Customer Service Providers (CSP)
10 Nov 2008 - 14 Nov 2008
Tokyo, Japan

For more information, contact Nemoto Naoki






November 2008

      1
2345678
9101112131415
16171819202122
23242526272829
30      

COPC® Global Best Practices for Customer Service Providers (CSP)
10 Nov 2008 - 14 Nov 2008
Berlin, Germany

For more information, contact Angela Brace






November 2008

      1
2345678
9101112131415
16171819202122
23242526272829
30      

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
10 Nov 2008 - 14 Nov 2008
Singapore

For more information, contact Ng Lay-Pheng

SGD 4500

Hotel Accommodations




November 2008

      1
2345678
9101112131415
16171819202122
23242526272829
30      

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
17 Nov 2008 - 21 Nov 2008
Tokyo, Japan

For more information, contact Nemoto Naoki






November 2008

      1
2345678
9101112131415
16171819202122
23242526272829
30      

COPC® Implementing Lean Six Sigma in Call Centers
18 Nov 2008 - 21 Nov 2008
Amsterdam, Holland

For more information, contact Angela Brace

EUR 3000




November 2008

      1
2345678
9101112131415
16171819202122
23242526272829
30      

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
24 Nov 2008 - 28 Nov 2008
Amsterdam, Holland

For more information, contact Angela Brace






December 2008

 123456
78910111213
14151617181920
21222324252627
28293031   

COPC® Global Best Practices for Customer Service Providers (CSP)
01 Dec 2008 - 05 Dec 2008
Singapore

For more information, contact Ng Lay-Pheng

SGD 4350

Hotel Accommodations




December 2008

 123456
78910111213
14151617181920
21222324252627
28293031   

COPC® Global Best Practices for Customer Service Providers (CSP)
01 Dec 2008 - 05 Dec 2008
Bangalore, India

For more information, contact Parul Chaturvedi






December 2008

 123456
78910111213
14151617181920
21222324252627
28293031   

COPC® Global Best Practices for Customer Service Providers (CSP)
01 Dec 2008 - 05 Dec 2008
Tokyo, Japan

For more information, contact Nemoto Naoki






December 2008

 123456
78910111213
14151617181920
21222324252627
28293031   

COPC® Global Best Practices for Customer Service Providers (CSP)
08 Dec 2008 - 12 Dec 2008
Beijing, China

For more information, contact Ng Lay-Pheng






December 2008

 123456
78910111213
14151617181920
21222324252627
28293031   

COPC® Global Best Practices for Customer Service Providers (CSP)
14 Dec 2008 - 19 Dec 2008
Tokyo, Japan

For more information, contact Nemoto Naoki






December 2008

 123456
78910111213
14151617181920
21222324252627
28293031   

COPC® Global Best Practices for Customer Service Providers (CSP)
15 Dec 2008 - 19 Dec 2008
Mumbai, India

For more information, contact Parul Chaturvedi






February 2009

1234567
891011121314
15161718192021
22232425262728
       

COPC® Global Best Practices for Customer Service Providers (CSP)
02 Feb 2009 - 06 Feb 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3800




February 2009

1234567
891011121314
15161718192021
22232425262728
       

COPC® Global Best Practices for Customer Service Providers (CSP)
23 Feb 2009 - 27 Feb 2009
Caracas, Venezuela

For more information, contact Laura Rouco






February 2009

1234567
891011121314
15161718192021
22232425262728
       

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
23 Feb 2009 - 27 Feb 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3500




March 2009

1234567
891011121314
15161718192021
22232425262728
293031    

COPC® Implementing Lean Six Sigma in Call Centers
03 Mar 2009 - 06 Mar 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3995




March 2009

1234567
891011121314
15161718192021
22232425262728
293031    

COPC® Global Best Practices for Customer Service Providers (CSP)
9 Mar 2009 - 13 Mar 2009
Mexico

For more information, contact Ivan Batalla






March 2009

1234567
891011121314
15161718192021
22232425262728
293031    

COPC® Global Best Practices for Customer Service Providers (CSP)
16 Mar 2009 - 20 Mar 2009
Brazil

For more information, contact Ana Carla Scarpa Police






April 2009

   1234
567891011
12131415161718
19202122232425
2627282930  

COPC® Global Best Practices for Customer Service Providers (CSP)
20 Apr 2009 - 24 Apr 2009
Buenos Aires, Argentina

For more information, contact Laura Rouco






May 2009

     12
3456789
10111213141516
17181920212223
24252627282930
31      

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
04 May 2009 - 08 May 2009
Bogota, Colombia

For more information, contact Laura Rouco






June 2009

 123456
78910111213
14151617181920
21222324252627
282930    

COPC® Global Best Practices for Customer Service Providers (CSP)
01 Jun 2009 - 05 Jun 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3800




June 2009

 123456
78910111213
14151617181920
21222324252627
282930    

COPC® Implementing Lean Six Sigma in Call Centers
15 Jun 2009 - 19 Jun 2009
Mexico

For more information, contact Ivan Batalla






June 2009

 123456
78910111213
14151617181920
21222324252627
282930    

COPC® Global Best Practices for Customer Service Providers (CSP)
22 Jun 2009 - 26 Jun 2009
Bogota, Colombia

For more information, contact Laura Rouco






June 2009

 123456
78910111213
14151617181920
21222324252627
282930    

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
22 Jun 2009 - 26 Jun 2009
Brazil

For more information, contact Ana Carla Scarpa Police






July 2009

   1234
567891011
12131415161718
19202122232425
262728293031 

COPC® Global Best Practices for Customer Service Providers (CSP)
06 Jul 2009 - 11 Jul 2009
Costa Rica

For more information, contact Ivan Batalla






July 2009

   1234
567891011
12131415161718
19202122232425
262728293031 

COPC® Implementing Lean Six Sigma in Call Centers
20 Jul 2009 - 23 Jul 2009
Singapore

For more information, contact Ng Lay-Pheng

SGD 4350




August 2009

      1
2345678
9101112131415
16171819202122
23242526272829
3031     

COPC® Implementing Lean Six Sigma in Call Centers
24 Aug 2009 - 28 Aug 2009
Buenos Aires, Argentina

For more information, contact Laura Rouco






September 2009

  12345
6789101112
13141516171819
20212223242526
27282930   

COPC® Global Best Practices for Customer Service Providers (CSP)
14 Sep 2009 - 18 Sep 2009
Brazil

For more information, contact Ana Carla Scarpa Police






September 2009

  12345
6789101112
13141516171819
20212223242526
27282930   

COPC® Global Best Practices for Customer Service Providers (CSP)
21 Sep 2009 - 25 Sep 2009
Mexico

For more information, contact Ivan Batalla






September 2009

  12345
6789101112
13141516171819
20212223242526
27282930   

October 2009

       123
45678910
11121314151617
18192021222324
25262728293031
       

COPC® Global Best Practices for Customer Service Providers (CSP)
28 Sep 2009 - 02 Oct 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3800




October 2009

    123
45678910
11121314151617
18192021222324
25262728293031
       

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
05 Oct 2009 - 9 Oct 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3500




October 2009

    123
45678910
11121314151617
18192021222324
25262728293031
       

COPC® Implementing Lean Six Sigma in Call Centers
13 Oct 2009 - 16 Oct 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3995




October 2009

    123
45678910
11121314151617
18192021222324
25262728293031
       

COPC® Global Best Practices for Customer Service Providers (CSP)
26 Oct 2009 - 30 Oct 2009
Buenos Aires, Argentina

For more information, contact Laura Rouco






November 2009

1234567
891011121314
15161718192021
22232425262728
2930     

COPC® Global Best Practices for Customer Service Providers (CSP)
02 Nov 2009 - 06 Nov 2009
Santiago, Chile

For more information, contact Laura Rouco






November 2009

1234567
891011121314
15161718192021
22232425262728
2930     

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
9 Nov 2009 - 13 Nov 2009
Mexico

For more information, contact Ivan Batalla






November 2009

1234567
891011121314
15161718192021
22232425262728
2930     

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
9 Nov 2009 - 13 Nov 2009
Brazil

For more information, contact Ana Carla Scarpa Police






November 2009

1234567
891011121314
15161718192021
22232425262728
2930     

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
23 Nov 2009 - 27 Nov 2009
Buenos Aires, Argentina

For more information, contact Laura Rouco






November 2009

1234567
891011121314
15161718192021
22232425262728
2930     

December 2009

   12345
6789101112
13141516171819
20212223242526
2728293031  

COPC® Implementing Lean Six Sigma in Call Centers
30 Nov 2009 - 04 Dec 2009
Brazil

For more information, contact Ana Carla Scarpa Police