“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com


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Public Training — Registration

Below is a list of upcoming training classes that are available for online registration:

April 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
12 Apr 2010 - 16 Apr 2010
Sydney, Australia

Instruction Language: English

For more information, contact Luke Fowler






April 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
12 Apr 2010 - 16 Apr 2010
Amsterdam, Holland

Instruction Language: English

For more information, contact Angela Brace






April 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
19 Apr 2010 - 23 Apr 2010
Kuala Lumpur, Malaysia

Instruction Language: English

For more information, contact Ng Lay-Pheng






June 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
07 Jun 2010 - 11 Jun 2010
Ponte Vedra , Florida

Instruction Language: English

For more information, contact Cynthia Lachance






June 2010

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COPC® Global Best Practices for Vendor Management Organizations (VMO)
07 Jun 2010 - 11 Jun 2010
Ponte Vedra , Florida

Instruction Language: English

For more information, contact Cynthia Lachance






June 2010

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COPC® Global Best Practices for Vendor Management Organizations (VMO)
07 Jun 2010 - 11 Jun 2010
Sydney, Australia

Instruction Language: English

For more information, contact Luke Fowler






June 2010

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27282930   

July 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
28 Jun 2010 - 02 Jul 2010
Singapore

Instruction Language: English

For more information, contact Ng Lay-Pheng






July 2010

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COPC® Implementing Lean Six Sigma in Call Centers
05 Jul 2010 - 08 Jul 2010
Singapore

Instruction Language: English

For more information, contact Ng Lay-Pheng






July 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
19 Jul 2010 - 23 Jul 2010
Jakarta, Indonesia

Instruction Language: English with Bahasa translation

For more information, contact Ferry Fibriandani






August 2010

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September 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
30 Aug 2010 - 03 Sep 2010
Bangkok, Thailand

Instruction Language: English with Thai translation

For more information, contact Ng Lay-Pheng






November 2010

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COPC® Global Best Practices for Customer Service Providers (CSP)
15 Nov 2010 - 19 Nov 2010
Manila, Philippines

Instruction Language: English

For more information, contact Ng Lay-Pheng






November 2010

 123456
78910111213
14151617181920
21222324252627
282930    

COPC® Global Best Practices for Vendor Management Organizations (VMO)
22 Nov 2010 - 26 Nov 2010
Singapore

Instruction Language: English

For more information, contact Ng Lay-Pheng