2016 Events

October 24-26
Sydney, Australia

COPC Inc. will be participating at the conference Driving Digital Transformation to Manage Disruptive Innovation and Transform Customer Experience.  The event will be held on 25-26 October at the Intercontinental hotel in Sydney. On October 24 is a pre-conference workshop, Ian Aitchison, Chief Executive Officer Asia Pacific, COPC Inc., will be presenting: Implementing Effective Customer Journey Mapping for Excellent Customer Experience. For more information about this workshop, go to http://bit.ly/2bd9vYw. Contact: Tracey Turk at tturk@copc.com.

October 19, 2016
Sydney, Australia
COPC Inc. and Auscontact Association Breakfast
For more information, contact Tracey Turk at tturk@copc.com.

September 29
Kuala Lumpur, Malaysia
COPC Inc. will be participating at the Contact Centre Association of Malaysia (CCAM) 6th edition of the National Contact Centre Conference (NCCC) on 29th September 2016 at Hotel Istana. The event’s theme is “Malaysian Contact Centres Transitioning into the Digital Space.” Andrew Crenshew, COPC Inc., will be presenting latest best practices and industry observations in a keynote presentation for more information, go to http://bit.ly/2bXdagv.

September 25-28
Hollywood, Florida

COPC Inc. will be participating at the International Airlines Reservations Executives (IARE) Annual Conference to be hosted at the Margaritaville Beach Resort Hotel in Hollywood, FL. On Monday, Sept 26 at 10:15 am, Judi Brenstein, Vice President, COPC Inc., will be presenting selected results from a recently released consumer study. This research, which targets the travel and hospitality industry, was conducted by COPC Inc. and research partner Execs In The Know. Brenstein will lead a wider group discussion about customer journey mapping, delivering on brand promise and improving the customer experience.  See the complete event agenda.
For more information, email lharrell@copc.com.

September 18-20
Austin, Texas

COPC Inc. will be exhibiting and presenting at the Execs In The Know Customer Response Summit in Austin, at the JW Marriott hotel. On Monday, Sept 19, COPC Inc. will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. The CXMB Series, a survey collaboration between Execs In The Know and COPC Inc., is published bi-annually and features both Corporate and Consumer Editions.
For more information, email lharrell@copc.com.

September 15, 2016
Fairfield, CT
COPC Inc. presenting at the New York Metro SOCAP chapter meeting
Paul Shuga, vice president, COPC Inc. will be presenting a half-day workshop on mapping the customer journey. Both SOCAP members and non-members are invited to attend. Learn more here
For more information, email lharrell@copc.com. 

Aug 19, 2016
Auckland, New Zealand
COPC Inc. presenting at the CCiNZ Annual Conference
For more information, please email tturk@copc.com.

May 23, 2016
Miami, Florida
Customer Experience Exchange Retail
For more information, please email kjezierski@copc.com.

May 19, 2016
Auckland, New Zealand
COPC Inc. and Contact Centre Institute of New Zealand (CCiNZ) Lunch Seminar
For more information, please email tturk@copc.com.

March 21, 2016
Carlsbad, California
Kathleen Jezierski to Chair NextGenCX
For more information, please email kjezierski@copc.com.

March 8 or 9, 2016
Mumbai or Gurgaon, India
COPC Inc. Lunch Seminars

For more information, please email lpheng@copc.com.

 

2015 Events

November 17 and 19, 2015
Chicago, Illinois and Tempe, Arizona
COPC Inc. and Execs In The Know Workshops
For more information, please email jbrenstein@copc.com.

October 15, 16, or 19, 2015
Mumbai, Bangalore, or Gurgaon, India
COPC Inc. Lunch Seminars
For more information, please email svijaykar@copc.com.

September 28 – 30, 2015
Seattle, Washington

Paul Shuga to Lead Panel Discussion at Execs In The Know Summit
For more information, please email lharrell@copc.com.

September 20 – 22, 2015
San Diego, California
COPC Inc. to Attend IARE Annual Conference
For more information, please email jbrenstein@copc.com.

July 21, 2015
Sydney, Australia
COPC Inc. and Auscontact Association Breakfast Seminar
For more information, please email tturk@copc.com.

June 15 – 19, 2015
Las Vegas, Nevada
Call Center Week 2015 Conference & Expo
For more information, please email jbrenstein@copc.com.

April 22, 2015
Melbourne, Australia
COPC Inc. and Auscontact Association Lunch Seminar
For more information, please email tturk@copc.com.

March 30 – April 1, 2015
Kuala Lumpur, Malaysia
Contact Centres Asia 2015
For more information, please email lpheng@copc.com.

March 24, 25, or 26, 2015
Gurgaon, Mumbai, or Bangalore, India
COPC Inc. Lunch Seminars
For more information, please email svijaykar@copc.com. 

February 17, 2015
Sydney, Australia

COPC Inc. and Auscontact Association Breakfast Seminar
For more information, please email tturk@copc.com.

2014 Events

October 22 – 24, 2014
Melbourne, Victoria

Auscontact National Conference
For more information, please email tturk@copc.com.

September 23, 2014
Jakarta, Indonesia

3rd Annual Customer Interaction Indonesia 2014 Summit
For more information, please email lpheng@copc.com.

September 16, 2014
Jakarta, Indonesia

COPC Inc. Lunch Seminar
For more information, please email lpheng@copc.com.

August 14, 2014
COPC Inc. Webinar:
Improve the Customer Experience and Lower Costs by Reducing Attrition
For more information, please email jbrenstein@copc.com.

August 12, 2014
Melbourne, Australia

COPC Inc. and Auscontact Association Lunch Seminar
For more information, please email tturk@copc.com.

June 19, 2014
Seattle, Washington
Support & Service Management Consortium

For more information, please email flew@copc.com.

May 15, 2014
COPC Inc. Webinar:
Design Your Quality Program to Drive CSAT Improvement
For more information, please email jbrenstein@copc.com.

March 28, 2014
Manila, Philippines

3rd Annual Philippines Contact Center Experience
For more information,  please email cmontoya@copc.com.

March 25 – 26, 2014
Kuala Lumpur, Malaysia

Contact Centres Asia 2014
For more information, please email tturk@copc.com.

March 4, 2014
Sydney, Australia

COPC Inc. Breakfast Seminar with the ATA
For more information, please email tturk@copc.com.

2013 Events

November 6, 2013
Moncton, New Brunswick, Canada

Contact Atlantic 2013 Contact Center Conference and Expo
For more information, please email flew@copc.com.

November 6, 2013
Phoenix, Arizona

Contact Center Conference Fall 2013
For more information, please email flew@copc.com.

October 27 – 30, 2013
Scottsdale, Arizona

SOCAP International 2013 Annual Conference
For more information, please email flew@copc.com.

October 16, 2013
Melbourne, Australia

ATA Australian Contact Center Summit
For more information, please email tturk@copc.com.

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