About Customer Operations Performance Center Inc.
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on service-chain operations management including performance improvement for buyers and providers of customer service, customer contact center, and business process outsourcing operations. Since 1996, COPC Inc. has helped more than 1,000 organizations in 50 countries improve customer service by using the COPC® Family of Standards, the industry’s first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability. Global clients include Accenture, Apple, BT Group, Citigroup, Convergys, Genpact, HP, Lenovo, Microsoft, NTT, Sony, Telefónica, and Wipro. For further information, email to info@copc.com.
