“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
COPC Inc. Staff
In 1996, Customer Operations Performance Center Inc. (COPC Inc.) was founded by three partners with more than 75 years of combined experience driving Contact Center Excellence worldwide. As COPC Inc. continues to grow, the Executive Staff remains integral to client engagements.
Today, more than 80 Associates in ten countries drive Contact Center Excellence using the COPC® Performance Management System.
As part of COPC Inc.'s committment to Global Contact Center Excellence, we have integrated highly qualified individuals with in-depth experience in the contact center industry. Our affiliates are contracted to execute and deliver work for COPC Inc.