“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Elizabeth Prakasam

Elizabeth Prakasam

Professional Staff: COPC Inc. Asia

CEO

Elizabeth is the CEO of COPC Asia Pacific Inc., headquartered in Singapore. Her 26 years’ experience in customer service, accounting and system analyses provide her clients with vital insights to performance improvement strategies. Her primary focus on Business Development and Consulting ensures this region’s continued growth in the Customer Operations Performance Center Inc. (COPC Inc.) organization.

Elizabeth has greatly expanded the integration of global performance standards, leading efforts in multiple certifications to the COPC-2000® CSP Standard and High Performance Management Techniques (HPMT) training that have dramatically improved customer satisfaction levels throughout contact centers in the Asia Pacific region.

Before joining COPC Asia Pacific, Elizabeth’s customer service expertise was honed as Vice President of Customer Service at Singapore Telelcom and Vice President Customer Affairs at Singapore Airlines. During her tenure at Singapore Airlines, she also served as Vice President of Corporate Services and Vice President of Internal Audit, as well as positions where she fine-tuned her skills as an accountant, investment analyst, and systems consultant.

Elizabeth earned her Bachelor's degree at the University of Singapore and earned her MBA at the Surrey Business School of Management in the UK. She is a member of the Association of Certified Accountants of Singapore.

Singapore
65-6236-0836
eprakasam@copc.com