“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Roger Beattie

Roger Beattie

Professional Staff: Europe

Director, Business Development

Roger joined Customer Operations Performance Center International Inc. (COPC International Inc.) in March of 2004 as Business Development Director responsible for the further development and expansion of COPC Inc. services across Europe. Roger brings with him more than 15 years experience in driving Quality Management and Performance Improvement initiatives in outsourced Customer Care, Technical Support and Fulfillment industries.

Prior to joining COPC International Inc., Roger was Director of Quality for Sykes Europe, Middle East & Africa (EMEA), responsible for the strategic development and tactical implementation of all Performance Improvement initiatives. He guided two large, multi-client sites through the certification process and achieved certified status to the COPC-2000® CSP Standard. Prior to Sykes, he was Group Quality Manager for McQueen in Scotland where he led a number of high profile improvement initiatives in Client and Business Relationship Management and BPR.

A former member of the COPC® Standards Committee, Roger believes passionately in continuous performance improvement and operational excellence.

Roger studied Business Administration at Napier College in the Scottish Borders and Statistical Process Control techniques at Napier University in Edinburgh, Scotland, before going on to lecture, part-time, to B.Sc. Quality Management students in the Scottish Borders.

Wales
44-1691-839446
rbeattie@copc.com