“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Teresa DiMarco
Professional Staff: North America
Managing Director, Health Care Practice Services
Teresa R. DiMarco has over 25 years of executive management experience in the health care, managed care, and insurance industry. She has led organizations to market leadership positions and achieved significant growth in revenue and profitability. As Line of Business Executive in charge of COPC Inc.'s Health Care Practice area, she drives health care practice execution and offerings with responsibility for business development, product strategy, marketing, and client relations.
Before joining COPC Inc., Teresa served as President and CEO of First Health Services Corporation, Richmond, Virginia for ten years, until the company was sold to Coventry Health Care, Inc. in 2005. Under her leadership, FHSC grew from $70 million to nearly $200 million in revenue in 2005, and produced four-fold increases in EBITDA. During Teresa's tenure, First Health Services Corp. contracted with 28 state governments and the federal government providing a full range of health care management, pharmacy benefit management, and health benefit administration services, making it a national leader in providing innovative solutions to government-funded health care programs. First Health Services Corp. is the public sector division of parent company Coventry Health Care, a national leader in managed health care.
As President and CEO of First Health Services, Teresa oversaw an organization of over 1,300 employees in 15 offices nationally. She also developed and launched the company’s First Health Premier Medicare Part D Prescription Drug benefit product effective January 2006, which had nearly 350,000 lives enrolled, representing annual premium revenue approximating $400 million, taking the company to an estimated $600 million in revenue in 2006.
Prior to joining First Health Services, Teresa held a number of senior management positions in the health care and managed care industries, including Vice President of Health Benefits Management and Managed Care operations for Trigon Insurance Company, now Anthem-Wellpoint. There, she helped lead the company’s reorganization into strategic business units, which fueled further growth and profitability. She is a health care professional having begun her career as a Registered Nurse.
Teresa holds membership in the American Association of Health Care Executives and the Association for Corporate Growth. She received her MBA from The Darden School at the University of Virginia, and her BS in Nursing, also from the University of Virginia. She resides in Richmond, Virginia.
Richmond, Virginia
804-915-6827
tdimarco@copc.com