Kathleen Jezierski, chief operating officer, COPC Inc., will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry.
Kathleen will be sharing highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. This customer experience research, produced by COPC Inc. and Execs In the Know, focuses on exploring the customer journey from both the corporate and consumer points of view.
Kathleen will also lead a candid discussion about current industry challenges and opportunities within the context of these results, providing attendees with an opportunity to share their own experiences and best practices, while also learning from others. Learn More.
May 25, 2017
National Contact Centre Conference, Kuala Lumpur
Andy Cranshaw, director of South East Asia, COPC Inc., will be discussing operations best practices at the NCCC, a one-day contact centre forum in Malaysia, sponsored by the Contact Centre Association of Malaysia (CCAM). Learn more.
June 7-9, 2017
COPC Inc. will be attending the second location of CX17 in Brussels. This customer experience event offers educational classes, partner events, technical demos, and breakout sessions. Participants can choose from two different tracks (business and technical) that cover a variety of topics including omnichannel, predictive analytics, virtual reality, data centralization, and workforce optimization. Learn more.
June 14-15, 2017
COPC Inc. and Auscontact Association: Customer Experience 2.0 —
How to Succeed in Today’s CX Economy
Ian Aitchison, chief executive officer, Asia Pacific region, COPC Inc., will share analytical techniques to identify and understand the key drivers of customer satisfaction and customer loyalty. This seminar, jointly hosted with the Auscontact Association, will be held on June 14 in Sydney and June 15 in Melbourne.
If you have an interest in moving your contact center beyond the traditional speed and efficiency metrics, this seminar will introduce you to some of the practical analytical approaches which are being used around the world by high performance organizations. For more information, contact Tracey Turk at firstname.lastname@example.org.
June 26-28, 2017
Call Center Week, Las Vegas
Join COPC Inc. at Booth 714 at the 18th annual Call Center Week, June 26-30 at The Mirage in Las Vegas. Join us, 2000+ customer care professionals, and 200+ solution providers, as we explore the newest technologies and formats shaping the future of the contact center community. As a friend of COPC Inc., we are offering an exclusive 20% off any package. Learn More.
Lezli Harrell is Vice President, COPC Inc., and has served in many roles since joining the company in 2004. With more than 15 years of experience in contact center management and performance improvement consulting, much of her work has been in the areas of quality and customer satisfaction, helping clients achieve significant and sustained improvements in the customer experience and driving bottom-line growth. In addition, Lezli has developed and delivered training programs to clients worldwide, is a COPC Certified Auditor, and has been involved in performance improvement engagements in more than 10 countries. Prior to working with COPC Inc., Lezli managed operations for several third-party organizations, achieving management experience in balancing client performance expectations, customer satisfaction, and internal cost and revenue requirements. Lezli holds a Bachelor of Business Administration in Marketing from Texas Christian University.