The COPC Blog
February 15, 2024
COPC Standards Committee Update: AI in Focus
January 9, 2024
Mastercard Leads the Charge in Customer Experience
April 28, 2023
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
December 1, 2022
November COPC Standards Committee Meeting
May 31, 2022
The Role of Research on CX Operations & Best Practices
October 22, 2021
Conversations with Clients: Kyla Starks, Transcom
April 26, 2021
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency
June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX
April 20, 2020
Sunshine Financial Service
Committed to Excellence
December 9, 2019
COPC Inc. China User Group Annual Meeting
November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur
November 8, 2019
COPC Standards Committee 2019
Fall Meeting Recap
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites
February 4, 2016