Drive Excellence in Your Customer Operations
COPC Inc. offers certification to the COPC® Family of Standards, giving your organization a proven, comprehensive framework for managing the customer experience. Each COPC Standard focuses on best practices regarding people, processes, and performance that will drive excellence in your customer operations.
Certification to a COPC Standard enables your organization to measure and improve all operational activities that support the customer experience.
The original COPC Customer Service Provider (CSP) Standard was created in 1996 and was based on the Malcolm Baldrige National Quality Award criteria and framework. This Standard remains the most recognized and widely used performance management system for any customer contact operation and it serves as a framework for all other COPC Standards.
In the past 20 years, hundreds of organizations throughout the world have shown their commitment to operational excellence by being certified to a COPC Standard.
- Four standards: CSP, OSP, VMO and HSP — covering all aspects of operations that support the customer experience
- Provides an independent operational assessment of your customer contact operation or VMO
- Focuses on performance metrics for your organization to achieve continuous improvement