COPC Standards »

Microsoft has partnered with COPC Inc. for over 10 years and has achieved certification to both the CSP and VMO Standards. Combined with our Outsourcing Management System, we have driven global consistency in managing metrics and implementing best practices, resulting in increased performance levels within Microsoft and with our suppliers.”

—Mike Simms,
General Manager,
Chief Outsourcing Officer,

Drive Excellence in Your Customer Operations

COPC Inc. offers certification to the COPC® Family of Standards, giving your organization a proven, comprehensive framework for managing the customer experience. Each COPC Standard focuses on best practices regarding people, processes, and performance that will drive excellence in your customer operations.

Customer Service Certification for call centers and other Customer Contact Industry

Certification to a COPC Standard enables your organization to measure and improve all operational activities that support the customer experience.

The original COPC Customer Service Provider (CSP) Standard was created in 1996 and was based on the Malcolm Baldrige National Quality Award criteria and framework. This Standard remains the most recognized and widely used performance management system for any customer contact operation and  it serves as a framework for all other COPC Standards.

In the past 20 years, hundreds of organizations throughout the world have shown their commitment to operational excellence by being certified to a COPC Standard.



Full Certification »              Process Certification »

About COPC Standards

  • Four standards: CSP, OSP, VMO and HSP — covering all aspects of operations that support the customer experience
  • Provides an independent operational assessment of your customer contact operation or VMO
  • Focuses on performance metrics for your organization to achieve continuous improvement

For more information, contact COPC Inc. or learn about our Certification Services.

Improving Performance Through Certification
To the COPC CSP Standard

Sunshine InsSunshine Insurance is one of China’s top 500 companies and one of Asia’s largest insurance companies.   In a highly competitive industry, the company embarked on certification to the COPC CSP Standard to solidify a foundation for growth.  In just one year, the company achieved a 4X ROI in cost savings.

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