“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Firstsource Solutions Limited
Paradigm Bldg., Mindspace New Link Rd.
Certification Applied
4.0
February 2007
Mumbai, India
http://www.firstsource.in
Firstsource (formerly ICICI OneSource) is the third-largest pure-play BPO provider in India and is ranked among India’s top five BPO companies for the year 2005-06 by NASSCOM. The company provides offshore BPO services to the world’s Fortune 500 and FTSE 100 companies primarily in the Banking and Financial Services, Telecommunications and Media and Healthcare industries. The company has established a broad delivery base for its services, with over 10,000 people across 17 global delivery centers.
Service Types:
- Inbound Customer Contact Center Services