“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Citizens Bank of Canada

Certification Applied
4.0
January 2007

Vancouver, B.C. Canada

http://www.citizensbank.ca

In 1997, Citizens Bank took a bold step to become Canada’s first branchless bank. Setting the pace ever since, Citizens Bank delivers more when it matters most: more value, more service and more convenience. You also get more in a unique way. Citizens Bank is the only Canadian bank with a clear ethical policy on social and environmental issues. So you can put your money where your heart is.

Service Types:

  • Inbound Customer Contact Center Services