“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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eFunds India Ltd.

Gurgaon & Mumbai Centers

Certification Applied
4.0
October 2005

Mumbai, India



Headquartered in Scottsdale, Arizona (U.S.), eFunds Corporation is an industry leader with nearly 30 years of experience and expertise in electronic payments. eFunds provides electronic funds transfer (EFT) software and processing, fraud and risk management to institutions, retailers, electronic funds transfer networks, government agencies and other businesses around the world. The Global Outsourcing Services arm of eFunds: processes 80 million transactions, 5 million orders, 100,000 invoices and bills, and 2.5 million records/documents; handles over 137 million calls and 1.5 million e-mail transactions using its onshore/offshore capabilities in back office, contact center, IT development and process improvement. eFunds Global Services helps organizations deliver more effective customer account management and services.


Service Types:

  • Business Process Outsourcing (BPO)
  • Inbound Customer Contact Center Services
  • Inbound Customer Contact Center Services - E-mail
  • Outbound Contact Management
  • Recovery Services
  • Technical Support - Voice