“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Citigroup Global Services, Ltd.
Nesco & Nirlon Site
Certified
4.0
September 2006
Mumbai, India
http://www.citigroup.com
e-Serve provides Business Process Outsourcing and Call Center services to the Citigroup entities across the globe. Devising solutions that are aligned to serve clients engaged in a range of complex businesses from Cards Operations, Mortgages, and Capital Markets, Cash Management & Trade Services, covering the entire gamut of retail and corporate banking product lines of Citigroup.
Service Types:
- Collections
- Business Process Outsourcing (Program Level)
- Inbound Customer Contact Center Services - Voice (Program Level)