“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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General Motors VSSM Customer and Relationship Services (CARS) Organization

VMO Process Registered
VMO 2.1
November 2006

Detroit, Michigan

http://www.generalmotors.com/

General Motors VSSM Customer and Relationship Services (CARS) Organization manages contact center relationships for North American customers. The contact centers managed by the CARS organization handle inbound voice, email, correspondence and outbound contacts.