“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Intelenet Global Services Ltd.
Barclays Programs: IA, BBM, & OLB and TU Programs: Inbound Voice & Data BPO
Certified
4.0
February 2007
Mindspace, Malad, Mumbai
http://www.intelenetglobal.com
Intelenet Global Services Ltd. (Intelenet) is a leading integrated Business Process Outsourcing (BPO) company, jointly owned (50:50) by Barclays Bank of the UK and Housing Development Finance Corporation Limited (HDFC Ltd.), India’s leading financial services group. Incorporated in 2000, Intelenet Global Services` today has 17,000 employees across 17 delivery centres in 7 cities across India.
Intelenet delivers Contact Centre Management, Finance & Accounting Services (F&A), Transaction Processing Services, IT & Process Consulting to clients worldwide across domains such as Financial Services, Retail, Insurance, Telecom, Manufacturing, and Travel & Hospitality. Intelenet’s industry-specific focus provides a deeper understanding of the processes and technology required to provide superior delivery.
Service Types:
- Business Process Outsourcing (BPO)
- Inbound Customer Contact Center Services - Voice