What COPC Inc. Clients say...

“Research shows that service is a key differentiator for customers. While everyone claims to have “world class service”, the COPC® Family of Standards ensures the world’s most stringent service requirements with high-levels of consistent customer experience while maximizing shareholder value. I’ve deployed or participated in the evaluation of major service standards while at NYNEX, Microsoft and Monster and nothing delivers high performance, organizational alignment and true world class service like the COPC® Family of Standards.”
Ed Benack, SVP, Monster Worldwide

“Implementation of the COPC® Performance Management System helps us improve performance in key metrics. Overall the COPC® Certification process has contributed significant to the center’s ability to provide quality service & consistent end-user sat.”
Fariba Rawhani, Global VP, EDS CRM Services

“While the COPC® Performance Management System was a big investment in terms of time required by some of our key people, we believe that because of the improvements we have seen in quality, service and cost, the ROI of this investment is 1 year or less.”
Pauline Cataldi, SVP, HealthNow

“The process of certification to the COPC-2000® CSP Standard provides a management system that focuses on improving speed of service, quality and revenue to measurably increase customer satisfaction. And, very important to us, it provided a framework for continual improvement. We were confident that we had found what we needed and made the decision to go forward with adopting the COPC® Framework. We were not disappointed.”
Kensaku Konishi, President & CEO, Canon Hongkong

“COPC Inc. has been instrumental in our efforts to improve our business- and the results speak for themselves.”
Mark Steinweg, General Manager, Carlson Companies

“Customer service and operational efficiency have always been a key focus for us. We consistently work to deliver quality output to all our clients and their end customers. Certification to the COPC-2000® CSP Standard has allowed Citigroup Global Services to take this commitment to the next level.”
Rahul Singh, MD & CEO, Citigroup Global Services Ltd.

"With effective deployment of the COPC-2000® Standard and Six Sigma processes we are in a unique position to deliver a much higher value to our clients.”
Raman Roy, CEO & President, Wipro Spectramind

“Our commitment to developing and deploying the COPC-2000® CSP Standard has had a dramatic impact on our service, quality and customer satisfaction for all of our clients while helping us show a significant Return on Investment.”
Deepak Malik, VP, Quality & Transition, Hughes BPO

“Our undivided commitment to developing and deploying the COPC® Framework has enabled us to experience significant improvement in service, quality, efficiency and customer satisfaction while enhancing our people-oriented culture.”
Zhang Kun Sheng, General Manager, Lenovo

“The COPC-2000® CSP Standard’s approach to developing, implementing and improving the effectiveness of management systems has played a key strategic role in Minacs’ commitment to quality service focused on customer satisfaction.”
Bruce Simmonds, CEO, Minacs

“The ability to provide excellent customer service is a powerful differentiator in a highly competitive market. Achieving certification to the COPC-2000® CSP Standard is a significant step in establishing ourselves as a customer service leader in Singapore. It affirms our commitment to maintaining world-class processes and standards in a consistent manner in order to provide the highest level of service to our customers.”
Neil Montefiore, CEO, MobileOne

“Certification to the COPC-2000® Standard is considered a strategic step to support the firm’s goal of being the premier Egyptian company providing world class BPO services for global clients. Xceed views the COPC® Framework as a high performance management system that provides critical process management, benchmarking and visibility of key performance results.”
Dr. Adel Danish, Chairman & CEO, Xceed

“The importance of a credible third party diagnosis should not be underestimated, especially when the market is as competitive as it is now. Since COPC Inc. benchmarks performance against global standards in similar lines of business and keeps raising the bar for performance each year, we at HP will be constantly challenged to achieve new levels of quality and efficiencies.”
Larry Terrell, Director, Global Delivery Implementation, HP

"Based on the improvements we have achieved for our customers, internal clients and shareholders throughout the COPC® Certification Process, I am fully confident that we made the right decision in aligning our processes with the COPC-2000 VMO Standard and implementing its framework as our quality management system."
Brett Frazer, Regional Manager, Microsoft

"Certification to the COPC-2000 VMO Standard is in accordance with Microsoft's mission to work to help people and businesses throughout the world realize their full potential. Just as Microsoft constantly updates and improves their products, we continually look to evolve our company to be in the best position to accelerate new technologies as they emerge, and to better serve our customers. We see the COPC® Framework as integral in carrying that commitment forward.“
Mike Simms, General Manager, Microsoft

"CMS recognized the direct link between the COPC® CSP Standards and customer satisfaction and recommends certification for its customer service providers.”
Marti Mahaffey, President & COO, TrailBlazer Health

"We have always had a strong focus on process improvements at Sutherland. With this certification to the COPC-2000® CSP Standard, we believe we have established a best in class customer experience standard. The overall certification process has contributed significantly to improvements in efficiencies, forecasting and staffing and performance improvement enabling us to better leverage our Pay for Performance model.”
Dilip Vellodi, Chairman & CEO, Sutherland Global Services

"APAC elected to continue its relationship with COPC Inc., looking to them to provide on-going support in terms of auditing processes we identified as critical to the high standard of performance we want to maintain. We also needed to ensure the consistency of these processes across our operations. Teaming with COPC Inc. is an effective strategy for doing both and for driving consistent and constantly improving operations for our clients.”
Dave LaBonte, SVP Operations, APAC Services

“Achieving certification to the COPC-2000® CSP Standard has helped us become one of the fastest growing providers of travel services for credit card companies, financial institutions and other companies looking for “best-in-class” performance.”
Eric Burdon, EVP, Carlson Companies

“Implementing the COPC® Performance Management System helps us to improve our performance in many areas and we view this certification as a guarantee to our clients of quality service and efficiency. We are particularly pleased with the increase in both sales conversion and CSAT that has resulted from the COPC® Certification reinforcing our ability to optimize the value of our client’s customer relationships.”
Erifili Morfidis, Canadian President and CEO, Teleperformance

"Vsource has invested over RM80m over the last 5 years to build a robust and state of the art infrastructure and develop its people capabilities, to ensure that we can give the best service delivery to our Fortune and Global 500 clients across Asia Pacific. Over the last 3 years since we first obtained the certification we have more than doubled our number of clients. The certification is clearly a fair reflection of clients' confidence in our processes and people.”
Abdul Hamid Sheikh Mohamed, Chairman, Vsource Asia

“The requirements of the COPC-2000® CSP Standard are totally aligned to Six Sigma and have helped us expedite implementation of our Six Sigma program.”
Sunil Rawal, VP Quality and Master Black Belt, Wipro

"The benefits of this initiative will be passed on to our clients and their customers in terms of excellent standards of performance and quality."
James Howell, Managing Director, Ventura

"I want to thank you for your support during our RFP process. Your site evaluation training and presence at two of our vendor visits was immensely helpful. The excellent vendor overviews and robust information helped us make the best decision for our business."
Tom Asher, Senior Manager & Department Head, Customer Relations

"By the way, the class had a real impact here so far. Folks are really starting to step up. You can see the energy growing and people are being forced to realize their full potential... I really enjoyed the class, your energy, your motivational speaking style…Thanks again for pointing us in the right direction and getting us off to a great COPC Inc. start."
Beth Cunningham, Monster Worldwide

"On behalf of all the Xceed team, I would really like to thank you for the efforts put forth in the baseline audit exercise that you conducted with us in the last two weeks. It has been truly informative to all of us, we have certainly enjoyed working with you and benefited from your experience, and are looking forward to a continued cooperation between COPC Inc. and Xceed."
Ahmed Refky, Managing Director, Xceed

"I really found the class to be valuable this week - absolutely loved the interactive style and the discussions and reviews were great. Thanks so much for your help."
Lisa Anderson, Senior Manager Global Outsourcing, Microsoft

For additional information, email info@copc.com.