Clients

COPC Inc. Clients and Users include global internal and external operational environments.

Below is a list of entities that are CERTIFIED, RECERTIFIED, or APPLIED.

Company	Certification Applied	Certified	Recertified	Using the Framework
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ACOM Co., Ltd. Tokyo, Osaka, Sapporo & Hakata, Japan				Using the Framework
Aditro Customer Services Pitea, Sweden			Recertified December 2007
Aditya Birla Minacs Mumbai, India			Recertified November 2007
Adobe Systems, Inc. Seattle, Washington				Using the Framework
Aliant Telecom Inc. Aliant Advanced Queue Halifax, Nova Scotia				Using the Framework
AOL Online India Pvt. Ltd. Bangalore, India		Certified December 2007
Apple Computer Austin, Texas; Sacramento, California; Cork, Ireland				Using the Framework
Arise Virtual Solutions, Inc. Miramar, Florida	Certification Applied March 2008
Arvato Direct Services GmbH Microsoft Businesses including EUF, T&C, RM&BS, P&CS, and MSDN/Technet Gütersloh, Germany			Recertified October 2007
Atento Argentina Buenos Aires, Argentina	Certification Applied May 2005
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Bell Mobility Customer Service Centers Toronto, Ontario & Montreal Quebec, Canada				Using the Framework
Blue Shield of Northeastern New York (HealthNow) Prestige Albany, New York				Using the Framework
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C3 Cairo, Egypt	Certification Applied December 2006
Cable & Wireless Panama S.A. Vía España, Panama				Using the Framework
Canon Hongkong Co. Ltd. Hong Kong, China			Recertified March 2008
CCW Co., Ltd. Fujitsu Azby Technical Center, Kanagawa Tokyo, Japan			Recertified September 2007
China Telecom Customer Service Center, Guangzhou Branch Guandong Province, China	Certification Applied August 2007
Citigroup Global Services Ltd. (CGSL) Global Cards Operations - Competency Centers: Accounting and Settlements, Disputes and Chargebacks, Query Resolution, Transaction Processing and Account Origination Chennai, India		Certified April 2008
Citigroup Global Services Ltd. (CGSL) CoE Funds Transfer & Investigations Mumbai, India	Certification Applied May 2007
Citigroup Global Services, Ltd. (CGSL) Nesco & Nirlon Site Mumbai, India			Recertified September 2007
Citizens Bank of Canada Vancouver, B.C. Canada	Certification Applied January 2007
Computer Sciences Corporation (CSC) Customer Service Centers Chantilly, Virginia & Barbourville, Kentucky	Certification Applied March 2008
Connexions Loyalty Travel Solutions Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota				Using the Framework
Contact Center Americas Bogota, Colombia			Recertified May 2008
Convergys Corp. East St. John's, NL, Canada	Certification Applied May 2006
Convergys Corp. Philippines	Certification Applied June 2006
Cross Country Automotive Services Sault Ste. Marie, Ontario & Tucson, Arizona		Certified December 2007
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Datacom Southeast Asia (M) Sdn Bhd - Microsoft Support Services Kuala Lumpur, Malaysia		Certified November 2007
Datacom Connect North Ryde, Australia		Certified October 2007
Dell Computer Corp. Austin, Texas				Using the Framework
Dialog Telekom PLC Dialog Telekom PLC - Enterprise Contact Management Colombo 2, Sri Lanka	Certification Applied February 2008
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eAccess Ltd. AOL Business Unit Member Services Sales Team Tokyo, Japan				Using the Framework
ECCO Egypt	Certification Applied December 2006
EDS Sydney Service Delivery Center Nova Scotia, Canada			Recertified March 2007
EDS Brazil São Paulo				Using the Framework
Epson Direct Corp. Nagano Pref., Japan	Certification Applied January 2007
Etisalat UAE	Certification Applied February 2007
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Fidelity National Information Services, Inc. FIS Global Solutions Mumbai, India		Certified November 2007
Firstsource Solutions Limited RMZ Ecospace Center Bangalore, India			Recertified September 2007
Firstsource Solutions Limited Paradigm Bldg., Mindspace New Link Rd. Mumbai, India	Certification Applied February 2007
Firstsource Solutions Limited 4D Building, Mindspace New Link Rd. Mumbai, India	Certification Applied February 2007
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Garlands Call Centers Middlesbrough, England	Certification Applied July 2006
General Motors VSSM Customer and Relationship Services (CARS) Organization Detroit, Michigan	VMO Process Registered November 2006
Genesys Conferencing Reston, Virginia; Denver, Colorado; Croydon, England; Melbourne, Australia				Using the Framework
Genpact Genworth CoE Life and Long Term Care New Business Gurgaon, India			Recertified August 2007
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Hanbit Microsystems Inc. Hanbit Microsystems Inc. - MS PSS Seoul, South Korea			Recertified February 2008
HCL Technologies BPO Services Ltd. Center N4, B-34/3, Sector 59 Noida, India			Recertified September 2006
HCL Technologies BPO Services Ltd. Center N1, A 104, Sector 58 Noida, India			Recertified September 2007
HCL Technologies BPO Services Ltd. Centers N4 and N5, B-34 Noida, India	Certification Applied December 2006
HCL Technologies BPO Services Ltd. Center N3, C-23 Noida, India	Certification Applied December 2006
Highmark Medicare Services Medicare Part A and Part B Provider Contact Center Camp Hill, Pennsylvania		Certified February 2008
Hitachi Electronics Services Co., Ltd. Hitachi Solution Support Center Tokyo, Japan			Recertified November 2007
Hitachi Electronics Services Co., Ltd. Hitachi Solution Support Center Tokyo, Japan			Recertified November 2007
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IBM Argentina Buenos Aires, Argentina	Certification Applied October 2006
Infosys BPO Ltd. Telecom Vertical Pune, India		Certified April 2008
Intelenet Global Services Barclays Programs: IAT, BBM, & OLB and TU Programs: Inbound Voice & Data BPO Mindspace, Malad, Mumbai		Certified February 2007
Intelenet Global Services Household Back Office Voice Program Mumbai, India			Recertified February 2007
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L. L. Bean, Inc. Freeport, Maine				Using the Framework
La Fédération des Caisses Desjardins Montreal, Quebec, Canada			Recertified January 2008
Lenovo Group (Beijing) Ltd. Beijing, China			Recertified January 2008
Levi Strauss & Co. Eugene, Oregon				Using the Framework
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Microsoft Corp. Microsoft Global Outsourcing (MGO) Procurement and Contracting Services for Microsoft Customer Service and Support- Contact Center Services Redmond, Washington			Recertified April 2008
Microsoft Corp. Customer Service (CS) and Microsoft Global Operations (MGO) Asia Pacific Region Redmond, WA			VMO Recertified April 2008
Minacs Niagara Falls, Ontario, Canada	Certification Applied December 2007
Minacs Pickering, Ontario, Canada	Certification Applied December 2007
Minacs Austin, Texas & Chatham, Ontario, Canada	Certification Applied April 2006
Minacs Saskatoon, Saskatchewan, Canada	Certification Applied August 2006
Minacs Tier 1 Peterborough, Ontario, Canada			Recertified December 2007
MobileOne Ltd. Customer Service Centre (Paragon) Retail Service Contact Channel Singapore				Using the Framework
Monster, Inc. Maynard, Massachusetts				Using the Framework
Movistar Argentina Buenos Aires, Argentina		Certified December 2007
Multicanal S.A. Buenos Aires, Argentina				Using the Framework
Multienlace Antioquia, Colombia	Certification Applied June 2006
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NCO Group, Inc. Mendota Heights, Minnesota	Certification Applied March 2008
NIIT SmartServe Ltd. Jaguar Program Gurgaon, India		Certified March 2007
NIIT SmartServe Ltd. Orion Program Gurgaon, India			Recertified March 2007
NIIT SmartServe Ltd. Gurgaon, India		Certified January 2006
Nikko Cordial Securities Inc. Kiba and Ikebukuro, Japan	Certification Applied December 2007
NTT Communications Corporation NTT Communications Corporation - IT Management Services Division Service Desk Chuyodaku, Tokyo	Certification Applied July 17, 2008
NTT West-Chugoku Corp. NTTWEST 113 Customer Center Hiroshima, Japan			Recertified March 2008
NTT West-Kansai Corporation Osaka Contact Center, COPC Public Group Osaka, Japan			Recertified April 2007
NTT West-Kyushu Corp. Fukuoka, Japan		Certified November 2007
NTT-Neomeit Corp. Kansai Branch; IT Consultation Center; IP-Related Repair Service Group Akashi, Japan		Certified October 2007
NTT-Neomeit Corp. Kansai Branch; IT Consultation Center; Set-up Consultation Group Kobe, Japan		Certified October 2007
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Online Support Charlottetown, Prince Edward Island, Canada		Certified April 2007
OPITEL Santo Domingo, Dominican Republic				Using the Framework
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PCCW Teleservices Apple Care China Contact Centre Shanghai, China		Certified May 2008
Prima S.A. Buenos Aires, Argentina				Using the Framework
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Raya Contact Center 6th of October City, Egypt		Certified November 2007
Rogers Wireless, Inc. Toronto, Ontario, Canada; Montreal, Quebec, Canada				Using the Framework
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Seguros Caracas de Liberty Mutual CA Insurance Co. Caracas, Venezuela				Using the Framework
SNT Nederland B.V. SNT Nederland B.V. Postbank Telefoonbank The Netherlands		Certified March 2008
Softway Contact Center Softway Jundiai São Paulo, Brazil				Using the Framework
Sony Corporation of Hong Kong Limited Sony Hong Kong Contact Centre Kowloon, Hong Kong			Recertified March 2008
Sony Marketing (Japan) Inc. Sony and Aiwa Customer Information Centers Kanagawa, Japan			Recertified July 2007
Standard Chartered Bank Singapore				Using the Framework
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Teleperformance Canadian Corporate Center Teleperformance, Corporate Center, Inbound Customer Contact Center Toronto, Canada			Recertified July 2007
Teleperformance Mexico Site Monterrey 1, ATT Central Region Monterrey, Mexico			Recertified January 2008
The Trinidad and Tobago Telephone Company Telecommunications Services West Indies, Trinidad and Tobago				Using the Framework
Tokio Marine & Nichido Communications Co., Ltd. TMNF MPN Agency Help Desk & Internal Help Desk Tokyo, Japan			Recertified May 2007
Transcom Vordingborg, Denmark			Recertified November 2007
TransCosmos C.R.M. Okinawa Technical Support 3-11 Okinawa-ken, Japan	Certification Applied September 2007
TransCosmos Inc. MCM Center Umeda Daiichi Technical Support Center 1 Osaka, Japan	Certification Applied September 2007
TransWorks Information Services Ltd. Monster Bangalore, India	Certification Applied October 2007
Trend Micro Inc. Trand Labo Japan, Enterprise Support Center Tokyo, Japan				Using the Framework
twenty4help Dortmund Microsoft Program Dortmund, Germany		Certified September 2007
twenty4help Knowledge Service GmbH Goerlitz & twenty4help Knowledge Service Sp. zo.o. Goerlitz (Germany) and Zgorzelec (Poland)			Recertified May 2007
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UWV KCC The Netherlands		Certified October 2007
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VADS Berhad (Celcom Call Center) Kuala Lumpur, Malaysia		Certified September 2007
Verizon International Teleservices Santo Domingo, Dominican Republic				Using the Framework
VMC Consulting Toronto, Ontario, Canada	Certification Applied March 2008
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Xceed Contact Center Cairo, Egypt			Recertified December 2007

CERTIFIED means that at the date of a Certification Audit, the entity was found to be in compliance with all Items of the COPC® Family of Standards. RECERTIFIED status is based on an annual Recertification Audit, and at the time of audit the entity was found to be in full compliance. APPLIED entities have contracts in place with COPC Inc. (or one of COPC Inc.'s Implementation Partners or Licensees), have established an audit date and have formally initiated the Certification Process. Many companies seeking Certification are reluctant to have their names published until Certification is achieved, so the number of APPLIED companies is actually larger than this list.