“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
1
2
3
4
Using the Framework
COPC recognizes firms as USERS. Users must fit one or more of the following criteria:
- an internal contact center that consistently uses approaches, methods and metrics that are consistent with the COPC-2000® Standard; and
- a buyer of services that incorporates COPC into third party evaluations and procurement processes.
| ACOM Co., Ltd. Tokyo, Osaka, Sapporo & Hakata, Japan | Adobe Systems, Inc. Seattle, Washington |
| Aliant Telecom Inc. Aliant Advanced Queue Halifax, Nova Scotia | Apple Computer Austin, Texas; Sacramento, California; Cork, Ireland |
| Bell Mobility Customer Service Centers Toronto, Ontario & Montreal Quebec, Canada | Cable & Wireless Panama S.A. Vía España, Panama |
| Carlson Leisure Travel Services Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota | Dell Computer Corp. Austin, Texas |
| eAccess Ltd. AOL Business Unit Member Services Sales Team Tokyo, Japan | EDS Brazil São Paulo |
| Genesys Conferencing Reston, Virginia; Denver, Colorado; Croydon, England; Melbourne, Australia | L. L. Bean, Inc. Freeport, Maine |
| Levi Strauss & Co. Eugene, Oregon | MobileOne Ltd. Customer Service Centre (Paragon) Retail Service Contact Channel Singapore |
| Monster, Inc. Maynard, Massachusetts | OPITEL Santo Domingo, Dominican Republic |
| Rogers Wireless, Inc. Toronto, Ontario, Canada; Montreal, Quebec, Canada | Seguros Caracas de Liberty Mutual CA Insurance Co. Caracas, Venezuela |
| Softway Contact Center Softway Jundiai São Paulo, Brazil | Standard Chartered Bank Singapore |
| The Trinidad and Tobago Telephone Company Telecommunications Services West Indies, Trinidad and Tobago | Trend Micro Inc. Trand Labo Japan, Enterprise Support Center Tokyo, Japan |
| Verizon International Teleservices Santo Domingo, Dominican Republic |