“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com


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Using the Framework

COPC recognizes firms as USERS. Users must fit one or more of the following criteria:

  1. an internal contact center that consistently uses approaches, methods and metrics that are consistent with the COPC-2000® Standard; and

  2. a buyer of services that incorporates COPC into third party evaluations and procurement processes.

ACOM Co., Ltd.
Tokyo, Osaka, Sapporo & Hakata, Japan

Adobe Systems, Inc.
Seattle, Washington

Aliant Telecom Inc.
Aliant Advanced Queue
Halifax, Nova Scotia

Apple Computer
Austin, Texas; Sacramento, California; Cork, Ireland

Bell Mobility
Customer Service Centers
Toronto, Ontario & Montreal Quebec, Canada

Cable & Wireless Panama S.A.
Vía España, Panama

Carlson Leisure Travel Services
Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota

Dell Computer Corp.
Austin, Texas

eAccess Ltd.
AOL Business Unit Member Services Sales Team
Tokyo, Japan

EDS Brazil
São Paulo

Genesys Conferencing
Reston, Virginia; Denver, Colorado; Croydon, England; Melbourne, Australia

L. L. Bean, Inc.
Freeport, Maine

Levi Strauss & Co.
Eugene, Oregon

MobileOne Ltd.
Customer Service Centre (Paragon) Retail Service Contact Channel
Singapore

Monster, Inc.
Maynard, Massachusetts

OPITEL
Santo Domingo, Dominican Republic

Rogers Wireless, Inc.
Toronto, Ontario, Canada; Montreal, Quebec, Canada

Seguros Caracas de Liberty Mutual CA Insurance Co.
Caracas, Venezuela

Softway Contact Center
Softway Jundiai
São Paulo, Brazil

Standard Chartered Bank
Singapore

The Trinidad and Tobago Telephone Company
Telecommunications Services
West Indies, Trinidad and Tobago

Trend Micro Inc.
Trand Labo Japan, Enterprise Support Center
Tokyo, Japan

Verizon International Teleservices
Santo Domingo, Dominican Republic