“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Aliant Telecom Inc.

Aliant Advanced Queue

Using the Framework

Halifax, Nova Scotia

http://www.aliant.ca/

Aliant Inc. is one of Canada's leading companies and ranks in the top 100 publicly traded companies in Canada. Aliant Telecom's four outstanding regional telecommunications companies: NBTel, MTT, Island Tel and NewTel operate under their highly regarded brand names, but share a common platform for management, which allows them to expand their offerings to customers, improve their competitive position and increase revenue.