“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Apple Computer

Using the Framework

Austin, Texas; Sacramento, California; Cork, Ireland

http://www.apple.com/

Apple uses the COPC-2000® Standard for best practices benchmarking and as input into the evaluation of third party CSPs. Apple also uses COPC as a foundation element in their performance improvement initiatives for their contact centers globally.