“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Bell Mobility
Customer Service Centers
Using the Framework
Toronto, Ontario & Montreal Quebec, Canada
http://www.bellmobility.com
Bell Mobility, a division of Bell Canada, is the leading wireless carrier in Canada. Bell Mobility provides a complete range of innovative wireless communications solutions: PCS and cellular, Web-browsing and data, two-way messaging, paging and airline passenger communications services. As part of its commitment to continue to deliver superior customer value, unrivalled reliability and quality to meet the needs of Canadians, Bell Mobility is pursuing COPC certification. Both Montréal and Toronto Customer Service Centers manage their customer interactions using web based and voice channel state of the art technologies.