“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Cable & Wireless Panama S.A.

Using the Framework

Vía España, Panama

http://www.cwpanama.com/

Cable & Wireless is a leading international telecommunications company with customers in 80 countries. For 130 years it has constantly reinvented itself to embrace the latest technological advances to serve its customers' needs. In 2003, Cable & Wireless integrated its global and regional divisions to create a group of national telecom companies with strong positions in their primary markets. These companies are closely bound by a common strategy: shared marketing; technical and regulatory skills; and established relationships both with each other and with national operators across the world.