“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Carlson Leisure Travel Services

Using the Framework

Boise, Idaho; St. Louis, Missouri; Minneapolis, Minnesota

http://www.cltsloyalty.com/

Carlson Leisure Travel Services (CLTS), a division of Carlson Leisure Group, provides corporate clients with employee leisure-booking tools, including TripForce.com, in addition to providing financial institutions and credit-card reward programs with travel-award redemptions. Through its customer contact centers, CLTS currently assists more than four million active members of client credit-card loyalty programs.