“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

1
2
3
4

EDS Brazil

Using the Framework

São Paulo

http://www.eds.com/about/locations/brazil/

EDS Brazil was established in 1985 when General Motors acquired EDS and transitioned the close to 112 employees of the carmaker's IT Department. Eleven years later it became totally independent from GM, its first client. EDS Brazil now employs more than 5,800 people and has offices in São Paulo, Rio de Janeiro, SãoCaetano do Sul, São Bernardo do Campo, Barueri, Florianópolis, Salvador, Vitória, and also attends clients in many other states in the country.