“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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L. L. Bean, Inc.

Using the Framework

Freeport, Maine

http://www.llbean.com/

L.L. Bean, Inc. has been a trusted source for quality apparel, reliable outdoor equipment and expert advice for more than 90 years. Founded in 1912 by Leon Leonwood Bean, the company has grown from a one-man operation to a global organization with annual sales in excess of $1.4 billion. L.L. Bean is a member of the COPC Standards Committee.