“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
The Trinidad and Tobago Telephone Company
Telecommunications Services
Using the Framework
West Indies, Trinidad and Tobago
http://www.tstt.net.tt/
Two companies were merged to form Telecommunications Services of Trinidad and Tobago (TSTT) in 1991 - namely The Trinidad and Tobago Telephone Company (TELCO) and Trinidad and Tobago External Telecommunications Company Limited (TEXTEL TRINIDAD AND TOBAGO TELEPHONE COMPANY LIMITED (TELCO). The Company's employee headcount consisted of 2,300 employees (including contractors). There were approximately 160,000 customers in four major operating districts. TRINIDAD AND TOBAGO EXTERNAL TELECOMMUNICATIONS COMPANY LIMITED (TEXTEL): The Company acquired the assets of Cable and Wireless in Trinidad and Tobago and assumed responsibility for external telecommunications, commencing 1st January 1970. As the legally constituted body charged with the responsibility for telecommunication links between the country and the rest of the world, TEXTEL provided the transmission, switching and signaling facilities to interconnect with the international facilities of all other countries.