“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
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Recertified
Below is a list of entities that are RECERTIFIED. RECERTIFIED status is based on an annual Recertification Audit, and at the time of audit the entity was found to be in full compliance.
| Aditro Customer Services December 2006 Norrbotten, Sweden | Blue Shield of Northeastern New York (HealthNow) Prestige October 2006 Albany, New York |
| Canon Hongkong Co. Ltd. March 2007 Hong Kong, China | CCW Co., Ltd. Fujitsu Azby Technical Center, Kanagawa September 2006 Tokyo, Japan |
| ClientLogic KPN & ABN Amro September 2006 Almelo, The Netherlands | Datacom Microsoft Technical Support Professional, Personal Tier Two and Administration, Microsoft Customer Service Center, Microsoft Worldwide Program Operations October 2006 North Ryde, Australia |
| EDS Sydney Service Delivery Center March 2007 Nova Scotia, Canada | Firstsource Solutions Limited RMZ Ecospace Center September 2006 Bangalore, India |
| GTL Limited Zurich Transcription Services August 2006 Navi Mumbai, India | Hanbit Microsystems Inc. Microsoft Customer Service & Technical Support September 2006 Seoul, Korea |
| HCL Technologies BPO Services Ltd. Center N4, B-34/3, Sector 59 September 2006 Noida, India | HCL Technologies BPO Services Ltd. Center N1, A 104, Sector 58 September 2006 Noida, India |
| Hitachi Electronics Services Co., Ltd. November 2006 Tokyo and Osaka, Japan | Intelenet Global Services Ltd. Household Back Office Voice Program February 2007 Mumbai, India |
| KPN Contact KPN Contact Factuur Service May 2006 Zoetermeer, Nederland | La Fédération des Caisses Desjardins February 2007 Montreal, Quebec, Canada |
| Lenovo Group (Beijing) Ltd. Contact Centre January 2007 Beijing, China | Microsoft Corp. Customer Service (CS) and Microsoft Global Operations (MGO) Asia Pacific Region May 2007 Singapore |
| Minacs Worldwide, Inc. Tier 1 June 2007 Peterborough, Ontario, Canada | NIIT SmartServe Ltd. Orion Program March 2007 Gurgaon |
| NTT West-Chugoku Corp. NTTWEST 113 Customer Center March 2007 Hiroshima, Japan | NTT West-Kansai Corporation Osaka Contact Center, COPC Public Group April 2007 Osaka, Japan |
| Sony HK Ltd. Sony Hong Kong Contact Center March 2007 Hong Kong SAR, PRC | Sony Marketing (Japan) Inc. Sony Customer Information Center and Aiwa Customer Information Center July 2006 Kanagawa, Japan |
| Teleperformance Canadian Corporate Center Teleperformance, Corporate Center, Inbound Customer Contact Center July 2007 Toronto, Canada | Tokio Marine & Nichido Communications Co., Ltd. TMNF MPN Agency Help Desk & Internal Help Desk May 2007 Tokyo, Japan |
| TransWorks Information Services Ltd. March 2006 Mumbai, India | TransWorks Information Services Ltd. August 2006 Mumbai, India |
| twenty4help Knowledge Service GmbH Goerlitz and twenty4help Knowledge Service Sp. zo.o. May 2007 Goerlitz (Germany) and Zgorzelec (Poland) | Vsource Asia Sdn. Bhd. Vsource Kuala Lumpur CRM Dept., Customer Care April 2006 Kuala Lumpur, Malaysia |