“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
EDS
Sydney Service Delivery Center
Recertified
4.0
March 2007
Nova Scotia, Canada
http://www.eds.com/
EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry more than 40 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. With $20.7 billion in 2004 revenue, EDS is ranked 95th on the Fortune 500.
Service Types:
- Inbound Customer Contact Center Services
- Technical Support