“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
HCL Technologies BPO Services Ltd.
Center N4, B-34/3, Sector 59
Recertified
4.0
September 2006
Noida, India
http://www.hclbpo.com/
Established in 2001, HCL BPO has rapidly moved to the top-tier of the offshore BPO Service Providers. HCL BPO currently operates from eight centers located across India, UK and Malaysia, delivering a broad and diverse range of processes deploying Voice, Web and Data channels. The processes span both Back as well as Front office functions and include Collection & Receivables Management, Procure-to-pay, and Product Support as well as Customer Care, Order Management and Mortgage Processing. Apart from English, HCL BPO can also deliver services in multiple languages.
Service Types:
- Technical Support - Chat
- Technical Support - E-mail