“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Sony HK Ltd.
Sony Hong Kong Contact Center
Recertified
4.0
March 2007
Hong Kong SAR, PRC
http://www.sony.com/hk
Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets worldwide. Sony is committed to provide customers with the best-in-class customer care service to complement Sony’s outstanding products.
The Contact Center of Customer Service Division, Sony Corporation of Hong Kong Limited, is the first Sony overseas company and the first and only entity in Hong Kong, that has achieved COPC® Certification.
Service Types:
- Inbound Customer Contact Center Services
- Sales
- Technical Support