“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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TransWorks Information Services Ltd.

Recertified
3.4 Base
March 2006

Mumbai, India

http://www.transworks.com

TransWorks is one of India's leading outsourcing companies operating in the Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) space. TransWorks provides inbound customer service, including technical support, email/web-chat support, and outbound telemarketing and collections calling to Fortune 500 and mid-sized companies in the US and UK. Our BPO services include transaction processing, financial accounting and human resource (HR) related services. TransWorks services are designed to provide end-to-end outsourcing solutions to clients. The service delivery platforms are organized along two main areas - CRM and BPO.

Service Types:

  • Inbound Customer Contact Center Services - Voice