“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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twenty4help Knowledge Service GmbH Goerlitz and twenty4help Knowledge Service Sp. zo.o.

Recertified
Release 4.1
May 2007

Goerlitz (Germany) and Zgorzelec (Poland)

http://www.twenty4help.com/

Each day twenty4help provides support for thousands of digital system users. Applications dealt with range from digital cameras and office software through to operating systems and mainframe computers. Across Europe more than 1,800 experienced Knowledge Engineers provide assistance to customers in 16 languages, helping with software, hardware and Internet applications. Through the Corporate Services Division clients outsource User Help Desks, benefiting from a comprehensive range of services. As a market leader in the outsourcing of professional IT support the Vendor Services Division offers a complete customer relationship management package for clients, including telemarketing, product advice, technical support, together with the coordination of repairs and warranty claims. Whatever the problem, in fact, twenty4help can provide the solution - over the phone, via e-mail or via the Internet.

Service Types:

  • Inbound Customer Contact Center Services
  • Outbound Contact Management
  • Technical Support