“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com


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Upcoming COPC® Training Classes in the United States and Canada

Below is a list of classes that are upcoming in the United States. Use the drop down list below to filter this list to a specific class.

February 2009

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COPC® Global Best Practices for Customer Service Providers (CSP)
02 Feb 2009 - 06 Feb 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3800




February 2009

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COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
23 Feb 2009 - 27 Feb 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3500




March 2009

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293031    

COPC® Implementing Lean Six Sigma in Call Centers
03 Mar 2009 - 06 Mar 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3995




June 2009

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78910111213
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282930    

COPC® Global Best Practices for Customer Service Providers (CSP)
01 Jun 2009 - 05 Jun 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3800




September 2009

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6789101112
13141516171819
20212223242526
27282930   

October 2009

       123
45678910
11121314151617
18192021222324
25262728293031
       

COPC® Global Best Practices for Customer Service Providers (CSP)
28 Sep 2009 - 02 Oct 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3800




October 2009

    123
45678910
11121314151617
18192021222324
25262728293031
       

COPC® Global Best Practices for Vendor Management and Outsourcing (VMO)
05 Oct 2009 - 9 Oct 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3500




October 2009

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45678910
11121314151617
18192021222324
25262728293031
       

COPC® Implementing Lean Six Sigma in Call Centers
13 Oct 2009 - 16 Oct 2009
Austin, Texas

For more information, contact Dee Ann Pearson

USD $ 3995