“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Vendor Management Organization Series
As the only solution integrating a global sourcing strategy with a comprehensive and proprietary vendor selection approach, COPC® VMO Services provide a framework for VMOs to effectively manage clients and CSPs to meet high performance requirements.
Our comprehensive suite of dedicated training courses include critical VMO areas including Vendor Selection & Management, Site Assessments, Contract Compliance & Auditing, Customer Satisfaction/Dissatisfaction, Client Interactions, Financial Implications of Key Operational Tradeoffs, and Implementing & Closing Programs & Relationships.
This section of the website is currently under construction. Please check back soon for more information.