“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”

Adel Danish
- Xceed

“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”

Scott Lawson
- General Motors

“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”

John Ginn
- Microsoft

“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”

Ed Benack
- Monster.com

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Site Assessments

Understanding how to analyze a CSP’s ability to meet your clients needs is an elusive concept. We have developed tools and techniques designed to assess the CSP's ability to meet your specific outsourcing requirements:

  • Site audit plan

  • Key issues

  • Ranking report to determine site selection

    • Client dedicated sessions for 2 days to 2 weeks on site at CSPs

    • 1.5 to 2 days classroom format

    • More than 100 graduates in 3 years

This section of the website is currently under construction. Please check back soon for more information.