“You feel comfortable living in the COPC environment. I cannot imagine our company living without the COPC standard.”
Adel Danish
- Xceed
“We've used them in different ways beyond the standard and certification. We've used COPC to help us improve our business beyond those services as well.”
Scott Lawson
- General Motors
“Our organization has benefited significantly through the training that COPC offers, specifically for customer service providers.”
John Ginn
- Microsoft
“I think that the beauty of the COPC Family of Standards is it’s completely country-independent, language-independent, it’s all about the process.”
Ed Benack
- Monster.com
Public Training
Global Best Practices for Service, Call Center, and Business Process Outsourcing (BPO) Operations
COPC Inc. training focuses on the key elements executives and managers need to drive business results. Fast paced and content rich, COPC Inc. offers more than 300 hours of public and dedicated training.
COPC Inc. interweaves solid operational theories, proven best practices, and practical, real-world examples, including your company’s own data.
COPC Inc. Delivers
- COPC® Global Best Practices for Customer Service Providers
- COPC® Global Best Practices for Vendor Management and Outsourcing
- COPC® Implementing Lean Six Sigma in Call Centers