Today, more than 80 associates in ten countries drive contact center excellence using the COPC® Performance Management System.

Newsroom

01 Dec 2007

10 Sep 2007

The Big Divide in Tech Support

27 Aug 2007

Consulting Company Moves HQs to Austin

16 Mar 2007

Outsourcing Executive Interview with Alton Martin

25 Sep 2006

Are You Being Served?

11 Sep 2006

ContactCenterWorld.com Q&A: Customer Satisfaction (Sept. 2006)

03 Jul 2006

ContactCenterWorld.com Q&A: Refinements in Contact Centers

17 Apr 2006

ContactCenterWorld.com Q&A: Quality Reporting & Monitoring

28 Feb 2006

ContactCenterWorld.com Q&A: Outsourcing

22 Feb 2006

ContactCenterWorld.com Q&A: Staff Retention