2003 Newsroom

• 23 Sep 2003
  Why Did CNN's Lou Dobbs Tonight Speak with COPC's Peter Bloom?
  
  As the world's leading authority on customer contact center operations, COPC's global expertise was tapped for insight into the latest trend toward exporting white-collar jobs overseas, the focus of a week-long series on CNN's Lou Dobbs Tonight.
  
  
• 23 Jul 2003
  Global Performance Standards
  
  Global Performance Standards - from Singapore to the US, APAC to the UK, contact center site certification to the same rigorous standards worldwide.
  
  
• 05 Jan 2003
  A Step in the Right Direction
  
  Unhappy with the quality of service that was available, a group of technology buyers (Dell, Microsoft, American Express) joined hands in 1995-96 with a bunch of leading sellers (Clientlogic, Convergys) to devise a Standard - the COPC Certification - with which any third party service provider in India must comply in order to win an account with them.